URGENT: “Add to Cart” Not working

[marcopolo]

Hi Team,

Noticed a strange issue that the add-to-cart button is not adding product to cart. Tried with multiple products (variable) and same result.

Screen records attached:

Request you to urgently look into this.

• This topic was modified 5 hours, 35 minutes ago by marcopolo.
• This topic was modified 5 hours, 35 minutes ago by marcopolo.

To update, I have already tried with plugins disabled (except for woodmart critical plugins), cleared cache on all the places, verified database, repaired database, even changed single product layout but the issue persists.

After further investigation, I could isolate the issue caused by joinchat plugin however the same time, woodmart’s traces were also seen in the console. Focusing on woodmart now:

The browser console shows warnings about duplicate element IDs (#pa_quantity and #wd-add-to-cart) indicating that product variation elements are loaded twice. Additionally, the JoinChat plugin’s JavaScript appears to conflict with the theme’s WooCommerce scripts, causing event handlers to fire multiple times and breaking button functionality.

I’ve tried disabling plugins, clearing caches, and debugging, and identified that the JoinChat plugin delays or duplicates script execution, leading to these conflicts.

Could you please advise on how to:

Prevent the theme or WooCommerce scripts from loading or initializing variation data twice?

Fix duplicate HTML IDs in the product variation markup?

Ensure compatibility with JoinChat or other third-party chat plugins?

[Author]

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