To the XTemos Support Team,
I am writing this post out of extreme disappointment and urgency. Our live e-commerce website has been rendered completely non-functional after updating the WoodMart theme to the latest version (10-10-2025 – Update version 8.3.3).
THE CURRENT SITUATION IS CATASTROPHIC:
Critical Error on Frontend: The entire website is displaying the generic and devastating message: “There has been a critical error on this website.” I cannot stress enough how damaging this is to our business.
Layout Breakdown (Accordion/Shrinking): When the critical error is not appearing, or on pages where the error is intermittent, the entire site structure has collapsed, with the length and width of the website decreasing significantly, appearing like a broken, compressed accordion. All styling is gone. This strongly suggests a major CSS or core file conflict from the new update.
Wasting Money on Ads: We are currently running active, high-budget advertising campaigns (Google Ads, Facebook Ads, etc.). Every minute this site is down and displaying an error, or a broken layout, is not just lost revenue, but a direct, measurable loss of money as we are paying for traffic that instantly bounces. This is an urgent financial bleed that needs to stop immediately.
WHAT I HAVE ALREADY DONE (Standard Troubleshooting):
I have tried clearing all cache (server-side, WordPress, and browser).
I have tried deactivating my child theme to see if it was the cause – the issue persists.
I can often access the WP-Admin dashboard, but the frontend is broken or shows the Critical Error.
I have already tried to update the WoodMart Core Plugin alongside the theme, but it did not resolve the issue. (If you did this, include it. If you haven’t, please try updating the core plugin immediately if you can access the dashboard).
I need an immediate, high-priority solution. We cannot afford to wait days for a resolution while our marketing budget is being thrown away. Please provide the exact steps to troubleshoot this or, even better, login credentials in a private reply so you can investigate and resolve this theme-breaking conflict immediately.
Please advise on the following:
What exactly in this new theme update is causing this severe Critical Error and layout collapse?
What is the fastest way to revert this change or patch the file conflict without full restoration (as that is time-consuming)?
Our business operations are halted. Please treat this with the extreme urgency it deserves.
Thank you.
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