Urgent help needed.

dear xtemos,
i’m writing to you because i’m really at the end of my knowledge.
I don’t know what to do anymore. Problem after problem is piling up.

My website is currently not displaying any images.

-I have already upgraded the server and doubled the ram, increased CPU
-I have deactivated 90% of all plugins.
-I have checked on Caching intensively with LiteSpeed Support

I would be really glad for your help. For me the Xtemos theme is such an excellent theme, at the moment thought I am not sure where are those problems are coming from.

many thanks for your feedback
Anias

sorry, new info in private.

Hello,

I have checked your site and the images are showing fine.

See Screenshot for clarification: https://ibb.co/XfWq1Gw0

Check back your site and check the issue. If you have any questions feel free to contact us.

Best Regards,

Hi,
Yes, I disabled 2 plugins:
LiteSpeed and Google for WooCommerce.

It seems there was an Javascript error.

Hello,

Since disabling LiteSpeed and Google for WooCommerce seems to have resolved the issue, it’s likely that one of these plugins was causing the problem. I recommend enabling each plugin one by one and checking when the issue reappears.

Once you identify the problematic plugin, review its settings and configurations, as there might be an option affecting the image display.

Best Regards,

Dear support.
The main slider on home page is not visible anymore.
Are you able to help me pointing to root cause here?
Best regards
Anias

Hello,

I have checked your site, and the main slider is displaying correctly on the homepage.

Here’s a screenshot for reference: https://ibb.co/27ZBgjcr

Please clear your browser cache completely and check again. If you have any questions, feel free to reach out.

Best Regards,

its going and coming. I am slowly going crazy
Its probably again coming from Caching Plugin.
Thank you for your reply.
We can close this ticket

Hello,

Thank you for your update. It does seem likely that the issue is related to caching. If you experience any further inconsistencies, I recommend clearing your cache.

Since you’ve mentioned that we can close this ticket, I will proceed accordingly. However, please feel free to reach out if you need any further assistance.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards,

[Author]

Posts