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URGENT: issue in the production site – product additional information table

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #552496

    fcoerezza
    Participant

    Hi support,
    for some unknown reasons your ” product additional information table” element of elementor, does not work anymore. It display nothing.
    For instance, if you go to https://acinolilla.com/shop/vini-dolci/aphrodisium-lazio-igp-passito-casale-del-giglio/, you see the bottom right frame empty. This frames should contain a list of product attributes.
    Why?

    The layout of the page is
    https://acinolilla.com/wp-admin/post.php?post=146484&action=edit

    Please help me asap, as this is a issue in the production site
    regards
    F

    #552499

    fcoerezza
    Participant

    Addendum
    there is an error here: error from v(this).wc_variation_form() in combine.min.js

    #552816

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Kind Regards

    #552961

    fcoerezza
    Participant

    yes, go ahead

    #553279

    Luke Nielsen
    Keymaster

    Hello,

    The issue is that you have defined attributes manually: https://prnt.sc/MXlrgbMUIXEI, if we define the attribute with real terms that are created, it will work well: https://prnt.sc/AB2eIGhMloz6 , here is a result – https://prnt.sc/i1m7XNlXHwn3

    Kind Regards

    #553433

    fcoerezza
    Participant

    thank you for the reply.
    Could you please tell me how to use the real terms of attributes?
    We can only see what in the image attached … and I need to understand the meaning of what you wrote.
    Did you connect to our site? just to understand what we should change to fix the issue

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    #553499

    Luke Nielsen
    Keymaster

    Hello,

    I made a video, please check it: https://dropmefiles.com.ua/ua/WUmRNk68Q

    Let me know if you have any additional questions.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)