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urgent problem
- This topic has 12 replies, 2 voices, and was last updated 2 years, 2 months ago by
Artem Temos.
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AuthorPosts
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September 5, 2023 at 11:35 am #493300
mhmaedpalParticipantPlease I have an urgent problem
When I add products to my cart, I cannot access the Checkout pageCan you help me to solve the problem
September 5, 2023 at 2:48 pm #493369
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
September 5, 2023 at 2:56 pm #493392
mhmaedpalParticipantI tried another theme, but it works fine. Can you solve the problem, please? Customers cannot buy from the site
September 5, 2023 at 2:57 pm #493394
Artem TemosKeymasterHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builderThank you in advance
September 5, 2023 at 3:02 pm #493397
mhmaedpalParticipantyuo can use this info plz
thanks allot
September 5, 2023 at 3:09 pm #493398
mhmaedpalParticipantWe know what the problem is
This plugin is our payment gateway, but it works very well with other themesCan you please see how you can
Attachments:
You must be logged in to view attached files.September 5, 2023 at 3:44 pm #493422
mhmaedpalParticipantthis is info from plugin provideed
Attachments:
You must be logged in to view attached files.September 5, 2023 at 4:38 pm #493455
Artem TemosKeymasterHello,
Try to disable a custom layout for the checkout page in WoodMart -> Layouts and test how it works.
Kind Regards
September 5, 2023 at 4:46 pm #493460
mhmaedpalParticipantthat is same
sory for thatAttachments:
You must be logged in to view attached files.September 5, 2023 at 4:47 pm #493462
mhmaedpalParticipantcheck plz url
September 5, 2023 at 4:48 pm #493464
Artem TemosKeymasterPlease, disable the custom layout for the cart page as well.
September 5, 2023 at 4:56 pm #493468
mhmaedpalParticipantthis is same sory
i have disable cart and checkoutSeptember 5, 2023 at 4:59 pm #493472
Artem TemosKeymasterWe just tested with a default theme and it doesn’t work too. Here is a video https://gyazo.com/a410f4a817ed8e24c10bbc66acc0678f
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Tagged: checkout
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