Urgent: Product Videos Not Loading – Immediate Assistance Required

[omair]

Hi dear woodmart support,

My product videos have suddenly stopped working—they just keep loading. Sometimes they work briefly, but then they stop again. This issue started yesterday; everything was working fine before that.

I contacted my hosting provider, and they confirmed there are no issues on their end. I have also disabled all plugins to troubleshoot. Since the video option is part of your theme, I believe the issue might be related to that.

Please fix this issue as soon as possible. I can’t afford to wait for a lengthy back-and-forth. I am sharing a few product links where the videos are added, along with my website login credentials, so you can investigate and resolve the problem quickly.

Here are the product links:

https://ledcityusa.com/ceiling-lights/12-inch-square-surface-mount/
https://ledcityusa.com/ceiling-lights/round-surface-mount-options/
https://ledcityusa.com/area-light/cct-flood/
https://ledcityusa.com/led-bulbs/vintage-st64/
https://ledcityusa.com/pole-light/area-light-fl05/
https://ledcityusa.com/product/ultra-slim-round-panel-light/

Thank you for your prompt attention to this matter.

Best regards,

• This topic was modified 9 months ago by omair.

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Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send me access to the admin panel.

Thank you in advance.

Kind Regards.

Hi, thanks for your help. Yes, you can do whatever you need. I just want to fix it as soon as possible. It’s very urgent
Thanks

Hello,

Please increase thePHP Max Input Vars and PHP Time Limit on your server, then clear the cache and recheck the issue (contact your provider and ask to increase these fields).

https://prnt.sc/oI21nWT42M29

I await your response.

Kind Regards

Hi, I have increased the PHP Max Input Vars and PHP Time Limit, and also cleared the cache, but it’s still not working for me. This is very frustrating. Can you please find a solution as soon as possible?

We have been waiting for a long time. It’s been a while since your last update. Are you working on it? As I mentioned, it’s very urgent.

Hello,

Add the code below into the “On document ready” area in Theme Settings -> Custom JS.

if ( document.querySelector('.woocommerce-product-gallery .wd-carousel-item.wd-with-video') ) {
		const tag = document.createElement( 'script' );
		tag.src = '//www.youtube.com/iframe_api';

		const firstScriptTag = document.getElementsByTagName( 'script' )[0];
		firstScriptTag.parentNode.insertBefore( tag, firstScriptTag );
}

Clear the cache and recheck the issue.

Kind Regards

Awesome, it’s working for now. However, please don’t close the ticket yet. I want to monitor it for 24 hours, and if there are no issues, I will let you know. Thanks for your help!

Hello,

Okay, no problem.

Thank you for your time and patience.

Kind Regards

Videos are working good, thanks for your help

Hello,

You are welcome! If you do not mind, can you please leave a 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot.

Have a good day!

Kind Regards

[Author]

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