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Urgent Query Theme broken
- This topic has 13 replies, 2 voices, and was last updated 3 months ago by Hung Pham.
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AuthorPosts
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June 25, 2024 at 2:34 pm #575346
ahtesham53ParticipantHi,
I noticed today that theme is broken somehow. I attached the screenshot of the notification appearing on Appearance>Theme. Please have a look.I would be grateful to you if you fix this as soon as possible.
Thanks,
Best Regards,
AhteshamAttachments:
You must be logged in to view attached files.June 26, 2024 at 8:43 am #575508
Hung PhamKeymasterHi ahtesham53,
Thanks for reaching to us.
Please read through documentation to install theme correctly https://xtemos.com/docs-topic/installation-process/
Regards,
June 26, 2024 at 10:58 am #575565
ahtesham53ParticipantHello Hung,
I tried many times installing theme by method 1 you suggested in the documentation but it wasn’t installed this way, so I uploaded and unzip the theme using method 2.Now, what should I do? what are the implications of these notification, does this effect my website? because I have almost completed my site.
Please suggest me the solution without affecting my website, I followed the way 2 as you guided in documentation.
Thanks!
June 26, 2024 at 11:34 am #575594
Hung PhamKeymasterHi ahtesham53,
You uploaded entire theme package instead of .zip archive file only. Please delete these folders https://prnt.sc/sGsvTBqDrg7g
Regards,
June 26, 2024 at 11:43 am #575598
ahtesham53ParticipantSorry your screenshot is broken.
June 26, 2024 at 11:47 am #575602
Hung PhamKeymasterJune 26, 2024 at 11:48 am #575604
ahtesham53ParticipantThanks for the new link let me delete these folders.
June 26, 2024 at 11:57 am #575613
ahtesham53ParticipantHi Hung,
I deleted the all those extra folders, now I don’t see those errors. All good now?Thanks for the help.
Best Regards,
AhteshamJune 26, 2024 at 8:10 pm #575742
ahtesham53ParticipantHi hung,
I couldn’t open pages with Elementor and website responding very slow, Is it because of theme?Thanks!
June 27, 2024 at 9:47 am #575806
Hung PhamKeymasterHi ahtesham53,
I can create new page with Elementor, please double check https://prnt.sc/IVYr7Kh_QGLz
Regards,
June 27, 2024 at 10:15 am #575834
ahtesham53ParticipantHello Hung,
It wasn’t opening yesterday, but it is fine now. could you please confirm everything with the theme is fine. I can see you downloaded plugin wp file Manager you may remove it, if all is good.I am waiting for your confirmation.
Thanks!
June 28, 2024 at 2:54 pm #576225
Hung PhamKeymasterHi ahtesham53,
First of all, Iām really sorry have taken long time to reply you.
Yes, you are free to remove it.
Regards,
June 28, 2024 at 3:16 pm #576239
ahtesham53ParticipantIt’s okay thanks for your help. š
June 29, 2024 at 6:28 am #576346
Hung PhamKeymasterHi ahtesham53,
Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!
If you have a quick minute we always appreciate a 5-star rating on our theme!
https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492
Your feedback is the motivation to improve our work and services.
Regards,
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