Home Forums WoodMart support forum URGENT: Shop Page Content Missing – Header/Footer Load but No Product Grid

URGENT: Shop Page Content Missing – Header/Footer Load but No Product Grid

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  • #713359

    asetsvista
    Participant

    My Shop page intermittently loses all product content. The page structure (Header, Breadcrumbs, Sidebar, and Footer) is visible, but the main product loop area is entirely blank.
    Symptoms:
    Breadcrumb Path: Home / Shop is correctly displayed.
    Missing Element: The WooCommerce product grid is not rendering any HTML.
    Reproducibility: This happens [insert frequency, e.g., every 24 hours].
    Temporary Fix: Saving Permalinks fixes it for a short time only.
    Troubleshooting Done:
    Saved Permalinks multiple times.
    Verified WooCommerce > Settings > Products assignment.
    Tested with 3rd-party plugins disabled.
    Cleared all site and server caches.
    Request:
    Please investigate why the product loop is failing to render consistently. I have provided my Admin Access and Purchase Code in the Private Content field below.

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    #713448

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Currently, we can’t reproduce the problem on your website. We have added extra debugging code to your website, which will write some logs when the issue appears again. Let us know when products disappear so we can check this.

    Kind Regards

    #713456

    asetsvista
    Participant

    Sorry the issue have been solved this have been a problem for me I don’t No why.

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    #713514

    Artem Temos
    Keymaster
    Xtemos team

    It seems to be a cache issue. Now products are correctly displayed. Please contact us once it happens again in the future.

    #713929

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We closely monitored your site and noticed that the products disappear when WP-CLI runs. Could you please clarify what commands are being executed each day between 07:00 – 07:10 UTC?

    Kind Regards

Viewing 5 posts - 1 through 5 (of 5 total)