Date: 25-05-2026
Dear Support Team,
Greetings from Versedsoft Ltd.
We are currently facing several critical issues with the WoodMart – Multipurpose WooCommerce Theme purchased from Envato Market/XTemos. We have successfully completed the setup of the WoodMart Vegetarian Grocery Theme. After the setup, we customized the Mega Menu according to our requirements by organizing categories, menus, sub-menus, and product types. We also added multiple products successfully.
However, we are now experiencing the following issues:
1. Although the products are displaying properly on the desktop version, they are not opening or displaying correctly on the ‘mobile version’ when users click on products from the mobile device menu or from any other section of the mobile version. We have tested this issue on multiple mobile devices and confirmed that the same problem persists everywhere. Also display on mobile Categories & Menu are looks same. That means product Category, Sub Category, and product name everything is same. see the screenshot.
2. Additionally, when visiting the website from a mobile device, the text “Home Vegetables” appears alongside the URL. We would like to replace this text with our company name or slogan.
3. We would also like to add another option called “WhatsApp” with an icon in the bottom mobile menu bar. Please confirm this customization and assist us in implementing it.
My website URL: https://faitheshop.com/
We have already tried several troubleshooting methods from our side, but unfortunately, we have not been able to resolve these issues. Over the past few days, a significant amount of our time has been wasted due to these problems. Moreover, our client has started questioning our professionalism, which has put us in a very uncomfortable situation.
Therefore, we kindly request you to resolve these issues within the next 2 hours on an urgent basis. We also request you to review and fix any other existing issues related to the Mobile Menu options as quickly as possible.
Your prompt response and immediate support would be highly appreciated.
Thank you in advance.
Best regards,
Team Versedsoft Ltd.
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