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URGENT : Variation Image not uploading

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #488247

    plexporters708
    Participant

    I have colour variations on my site , but when i try to upload perticular colour image it dont work at all, the link on the image is showing # and there is no option to upload file.
    i tried some variation upload images but this issue still there ..none of the plugins works to add an image to variation.
    kindly help

    #488312

    Hello,

    Please make sure you have configured the variations properly: https://xtemos.com/docs-topic/attribute-swatches/ If the problem remains, deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #488405

    plexporters708
    Participant

    Tried but not working

    #488453

    plexporters708
    Participant

    were you able to take a look at this ?

    #488589

    plexporters708
    Participant

    Hi can you please help me with this…its urgent

    #489065

    Hello,

    I am terribly sorry for the delay.

    I check a variable product and it works as it should: by default, the product shows green variation, I select the red one, and the image changes: https://gyazo.com/d7711f0fb463f509e9e8cf59f3fbc882

    At the same time, I see you uploaded the same image (red one) for both variations. Every variation should have its own image: https://gyazo.com/fe5264a023fc87e9df206612f31c6c9b

    Please try to correct that and check every variable product.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)