Urget kinldy fix this issue

off canvas is not working properly it blinking when I scroll down

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I have uploaded the video pls check and fix it asap

pls find the attached

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Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site here so I will check and give you a possible solution.

Best Regards,

I have deactivated all the plugin the problem still presist kindly take the login details fix it asap.

Can you resolve the issue asap because some functionality has been disabled and our site is live with traffic.

Kindly fix the issue

Hello,

This problem is due to the fact that in the container element where the “off-canvas layout” option was enabled, the “Sticky container” option was also enabled, which cannot work together and this problem appeared. So on this page https://fashable.in/sofas/ I turned it off https://monosnap.com/file/asKn2SV9UF6MlDPPES4y9MKv38Hlou and the problem disappeared.

Best Regards,

Hello,

First and foremost, I sincerely apologize for the frustration you’ve experienced. I completely understand the impact that website issues can have, especially when your site is live and critical sales are affected.

We always aim to provide the best possible support to our customers, and I’m genuinely sorry if the process caused any inconvenience. After investigating your issue, I’m happy to inform you that it has been resolved, and the off-canvas functionality should now be working as expected.

I truly value your feedback and understand how important your online presence is for your business. With that in mind, I kindly request that you consider revisiting the review and updating it based on the resolution provided. If there’s anything more I can assist with or any other concerns you have, I’m here to help.

Your satisfaction is my priority, and I’d be grateful if we could work together to ensure you have a smooth experience moving forward. Please let me know if you need any further support.

Thank you for your understanding, and I look forward to hearing from you soon.

Best Regards,

@limratechnologies,

Could you please change the review and reply back to this topic, I am waiting for your kind action and reply.

Best Regards,

when I copy the element from where you fixed in the page I copied the same and pasted on another page it’s not working, I manually figured out that the issue with off canvas button i removed it from all the category page, now I’m adding it to all the page manually see the vide attached and one more thing when the page loads spaces get corrected after few sec of loading why ?

when I copy the element from where you fixed in the page I copied the same and pasted on another page it’s not working, I manually figured out that the issue with off canvas button i removed it from all the category page, now I’m adding it to all the page manually see the vide attached and one more thing when the page loads spaces get corrected after few sec of loading why ?

https://we.tl/t-lBW8t0kEQN

Hello,

I have discussed this matter with our senior support staff,

And our reply is: It seems you didn’t understand how to fix the issue, so we are sending a video demonstrating the solution https://monosnap.com/file/qVmTulmB9efBBd89XYllHlZavsZU40

Additionally, in the video you provided, I noticed that you don’t fully understand how the off-canvas sidebar works. For the off-canvas sidebar button to function properly, the page must include a container element where the Column role for “off-canvas layout” option is set to off-canvas column. Once this is configured, the button will work as expected.

If you need any further assistance, please reply back to this topic, we are always here to help you.
And again a humble request at the end, if that will solve your issue then please change your given bad review.

Best Regards,

check the give video properly when i copy paste the correct container and paste it on another category page the off canvas is not working.

Hello,

After carefully reviewing the video you sent, we would like to provide a more detailed explanation of how the off-canvas sidebar works.

First and foremost, it is essential to have a container on the page where the Column role option is set to an off-canvas layout. Below this option, you will find settings for three different devices, allowing you to choose on which device the off-canvas sidebar will be active.

Regarding the Off-canvas column button, it will only function if the page contains a container with the off-canvas layout enabled. If such a container is missing, the button will not work—this is expected behavior.

In this video https://dropmefiles.com.ua/en/kAKz4EUTv , we demonstrate exactly how the off-canvas layout works. As you can see, the moment a container with the off-canvas layout option appears on the page, the Off-canvas column button starts working immediately.

We also humbly request that you change your bad review, as it greatly impacts our ability to continue improving and serving our customers better.

Best Regards,

Kindly add this off canvas button to this page and screen record and send me

Hello,

Here I recorded a video of how I added an off canvas button, but I noticed that the sticky container option was enabled, I turned it off because it breaks the off canvas sidebar: https://monosnap.com/file/wxNMIEa3umOXGmHLWNoDMXIEDgu8Y6

And again a humble request at the end, if that will solve your issue then please change your given bad review.

Best Regards,

Mobile menu doesn’t work properly, and getting back to back bugs in your theme,

Mobile menu doesn’t work properly, and getting back to back bugs in your theme,

https://we.tl/t-qREi8J4gOb

Hello,

We have tested this on different devices and do not see the problem.

See Video for clarification: https://monosnap.com/file/uvAUNkpVOOrU9FkZIdy0UyitbculW8

You showed in the video, so could you tell us on which device and in which browser this problem exists?

Best Regards,

when I dely js execution using cache plugin mobile menu not working properly when I disable it’s working fine, how to fix it.

Hello,

This mishap occurred because you did not add an exception list for delay js. Here is the list that needs to be added.

helpers
scrollBar
clickOnScrollButton
searchFullScreen
menuOffsets
menuDropdowns
cartWidget
mobileNavigation
loginSidebar
menuSetUp
cart-fragments
productImages
cookie.min
imagesLoaded
ageVerify
magnific-popup
headerBuilder
swiper
swiperInit
trackProductViewed

And again a humble request at the end, if that will solve your issue then please change your given bad review.

Best Regards,

I have tried adding this eception list still not working

Hello,

Please configure the site in a way that triggers the issue, and notify us so we can investigate it further.

Best Regards,

You can easily trigger the issue, just enable the dely all in js option in flyingpress plugin, it will stop working, I have exluded the list given still I find the issue, you just login and go to flyingpress setting you can trigger the issue, i cannot trigger the issue and keep it all the day because the site is live.

After conducting a more in-depth analysis of the issue, we have determined that the problem is caused by the FlyingPress plugin. Specifically, this plugin is triggering the “load” event https://developer.mozilla.org/en-US/docs/Web/API/Window/load_event twice, which is a critical error that can lead to unexpected behavior on your website, including performance issues and potential conflicts with other scripts.

To resolve this, we strongly recommend reaching out to the plugin’s support team so they can investigate the root cause and provide a fix or workaround. It is possible that this issue has been reported before or that they can offer a configuration adjustment to prevent this behavior.

Additionally, we would appreciate it if you could share their response with us, as it may help us better understand the issue and assist you further if needed. Let us know if you require any further assistance in the meantime!

Kind Regards

I have spoke to flying press developer they said they haven’t updated any delay js code in the recent update, it was clearly working for past 3 months I have updated the recent update in woodmart after that it’s not working properly even the mobile menu open delay some times now

Hello,

Could you clarify which theme version was working correctly before the update? We have uploaded a version of the theme released over six months ago to your site, but the issue still persists.

Best Regards,

[Author]

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