Users log in and automatically logout when try to see orders
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Users in my store are reporting an error while trying to access their account after login. Once logged in, the panel appears and, when they try to click see the Orders, for example, or Downloads, they are disconnected and asked to log in again.
Attached screens and an error log.
Attachments:
You must be
logged in to view attached files.
Hello,
Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?
Regards
Well… I just tried to change the theme for Storefront, and got the same issue. Sorry for not have tried this before post here.
But, strange fact, log continues to generate messages related to Woodmart. Attached are the last 100 lines of my log (with Storefront active).
Reattaching file…
Attachments:
You must be
logged in to view attached files.
Please, disable all external plugins and send us your FTP access so we can check those notices. But they are not related to the log in problem.
Well, I think I’ve managed the situation disabling the varnish cache of the server.
I’ll keep investigating and let you know.
Thanks for the support so far.
OK, contact us if you will have any questions.
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