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Variable product is not showing on the cart page after refresh

Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • #58052

    cara
    Participant

    I created variable product with two attributes e.g. color & size and added them into shopping cart, it seems to be working fine.
    But when I press refresh the page, the product is not showing on the cart page
    How can I solve this problem?

    Thanks

    #58057

    Hello,

    Please check the issue on one of the default themes to understand where our theme causes the problem. We suspect that this is the issue of plugins conflict. If you see the same situation on the default theme, deactivated all the third parties plugins not related to the theme and activate them one by one to discover which one influence.

    Best Regards

    #58072

    cara
    Participant

    Tested with the wordpress default theme and no problem with that theme

    #58074

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #58081

    cara
    Participant

    here you go

    #58087

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme first.

    #58159

    cara
    Participant

    ok, all third parties plugins are deactivated

    #58176

    Artem Temos
    Keymaster

    Some plugins are still not turned off https://gyazo.com/e3b7542f8de12ff8b18a3eae2a2b9e37 They may cause the problem.

    #58198

    cara
    Participant

    I turned off this one: Endurance Page Cache but can’t find the button turn off the others
    Will it be the problem?

    #58202

    Artem Temos
    Keymaster

    Yes, they may cause this issue. The WooCommerce shopping cart is not functioning correctly at all.

    #58207

    cara
    Participant

    I think I did turn them off in wp-content/mu-plugins folder

    #58212

    Artem Temos
    Keymaster

    As we can see, mu plugins are still active.

    #58239

    cara
    Participant

    it’s now deactivated, sorry for my bad

    #58246

    Artem Temos
    Keymaster

    As we can see, all the pages on your website are still cached. Try to contact your hosting provider to resolve this issue.

    #58251

    cara
    Participant

    contacted the provider and they have cleared the cache on their end.

    #58266

    Artem Temos
    Keymaster

    Did they disable the cache completely? It breaks the functionality on your website.

    #58272

    cara
    Participant

    They cleared the domain cache and said the website is working fine

    #58274

    Artem Temos
    Keymaster

    As we said, the cache breaks the WooCommerce shopping cart functionality. It should be disabled if you want to run your website correctly with that plugin.

    #58290

    cara
    Participant

    cache is cleared, any other reasons may affect the functionality of WooCommerce?

    #58291

    Artem Temos
    Keymaster

    We meant don’t clear but disable completely.

    #58296

    cara
    Participant

    They have disabled the cache but I still cannot add the product in cart

    #58323

    cara
    Participant

    It’s working when I deactivated Redux Framework plugin.

    #58368

    Artem Temos
    Keymaster

    As we can see, all the content is still cached. But anyway, please, could you switch to some other theme so we can see how it works with that theme?

    Thank you in advance.

    #58387

    cara
    Participant

    okay, switched to default theme 2017

    #58398

    Artem Temos
    Keymaster

    OK, now it works correctly with our theme as well. Please, check.

    #58434

    cara
    Participant

    thanks

    #58444

    You are welcome! If you have any questions feel free to contact us.

    Best Regards

Viewing 27 posts - 1 through 27 (of 27 total)

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