Variable Products Show As Sold Out (Out Of Stock) Even When There’s Stock

Hi,

I have variable products. The ‘Sold out’ label is shown even when the product variations has stock. How do I fix that? I don’t want to hide the label on products which are indeed out of stock entirely, no matter if they are simple or variable products.

In the attached image, the product has 2 variations, both of them have stock within the variation. Inventory management is turned on within the product yet on the Image it shows “Sold Out”.

The same is happening for another of my products. Please tell me how to fix this.

Regards,
Asti

I see the attachment dropped off. Please see attachment.

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Hello,

It could be a plugins issue. So first send me access to the admin panel and confirm the permission for plugins deactivation and switching to the parent/default theme for testing.

Looking forward to collaborating with you!

Kind Regards

Hi,
Can you tell me how to give you this access? I haven’t done that before and it makes me a little nervous to give over access to my entire website to be honest.

I also don’t think it’s a plugin problem. The problem only started when I changed the product from Simple Product to Variable Product and started managing the stock as a Variable Product. No plugins had been updated at that point, nor any new plugins added.

Thanks,
Asti

Hello,

You can send access via the plugin below:

https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/

Send the access link via the Private area that is below the message area.

If you are worried, you can create a staging website – https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

Sorry for the late reply, it has been the weekend here and I’ve been away.
I’ve downloaded the plugin, it’s asking for your email address. Please provide and I’ll send you the temp access.
Thanks,
Asti

Hello,

Yes, here is [email protected]

Kind Regards

Thanks, login link in private info.

Hello,

It seems that access is limited – https://prnt.sc/fyQOL8DSHLrv

Could you please update it?

Kind Regards

Sorry, try again Luke.

Hello,

Such happens when you import products, you can see the stock status of the product in the admin panel – https://prnt.sc/3MafyV8vgULR , you need to edit those products and change the stock – https://monosnap.com/file/d52XfQXWtaxcn1tQFsRV6qJJoT4Rff

Kind Regards

Hi Luke,

I don’t import products — I manually update my stock levels as I replenish them.

This is a Variable Product, so the stock is set at the variation level, not the parent product. The example you screenshotted is of the parent product. If you check Whip Pure Tallow Balm at the variation level, you’ll see there is stock, and customers can purchase it without any issues. The website handles variation stock correctly — the issue is purely with the label displaying SOLD OUT on variable products.

On the other hand, Whip Native Tallow Balm has no stock at the variation level (and is indeed sold out), yet it does NOT show the SOLD OUT label because I have left stock (that doesn’t exist) in the parent product. The “Out of Stock” message only appears after a customer selects a product to add to cart — that’s the problem.

Technically, I could add random stock to the parent product and just do without the SOLD OUT label entirely but it is inaccurate, and I actually want the SOLD OUT label to show on the products that are indeed SOLD OUT.

Appreciate you looking into it.

Asti

Hello,

The thing is that the product shows as out-of-stock on the default theme too – https://prnt.sc/RHEiA2yrbyXV

The same is in the admin panel on the default theme – https://prnt.sc/faB6ufxjirzk so this is not a theme’s issue as the same happens on the default theme. In our theme, just the label shows for the out-of-stock product, if we hide the label, it will not fix the issue, as it’s something with WooCommerce itself.

Let me know if you have any questions.

Kind Regards

[Author]

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