Variations Images Gallery doesn't load properly

Hi, I love your theme!. However, I’ve come across a problem when I enter the single product page and click on tje diferent color variations and the gallery on the left doesn’t show up when I select them from left to right. See picture attached how the gallery looks (you can enter the website as well to see it live).

If after doing that I go back from right to left, then all the galleries are ok. It’s like I need to click on them twice before they work.

What could be the problem?

Thanks in advance.

Attachments:

You must be logged in to view attached files.

Hello,

When you click a color swatch main image changes, I have checked on your site it works properly.

Please provide the page URL with the problem and explain how did you expect it should work.

Best Regards

Hi, the main image is ok, it does have to change. But the variation gallery (on the left) is not loading properly. When I click on the variation swatches and select them from left to right, they don’t load ok. Then, when I click backwards (from right to left), they do. See video in private content.

Hello,

Provide the site admin access and confirm the permit to deactivate the plugins not related to the theme for the while of checking what may take 15 minutes.

Best Regards

Hi Elise,

You can find the credentials in the Private Content section.

Thanks.

Sorry, email was wrong.

Hello,

You have 48 plugins so most likely one of them causes the problem. Please make the backup of the site and deactivate them all excepting WPML and plugins related to the theme:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Then activate one by one checking the gallery to detect which one causes the problem.

Best Regards

Hi Elise, I deactivated all the plugins, only left woocommerce and woodmart core. It’s still not working so I put them back up.

What else can it be?

Hello,

Please provide FTP access into the private area we need to check deeper.

Best Regards

For sure. See private area. Thanks.

Hello,

Please advise the route of the site folders. We cannot find them. https://prnt.sc/uzpbw0

Best Regards

Hi, that is CLICKANDBUILDS. See picture attached.

Attachments:

You must be logged in to view attached files.

Hello,

Please add this code to the Theme Settings > Custom JS > On document ready:

jQuery(window).on('main_gallery_replaced', function(){
	jQuery('.images .thumbnails').imagesLoaded(function () {
		setTimeout(function(){
			jQuery('.images .thumbnails').slick('reinit');
		}, 100);
	});
});

Please check how it works.

Best Regards

[Author]

Posts