Variations not working

Hi, we have a problem with the variations.

Only in the mobile version nothing happens by clicking on the different specifications, and when trying to add the product to the cart the “select options” error even though they are selected.

We disabled all plugins, and the variations work. The problem occurs when activating: YITH WooCommerce Points and Rewards Premium. Note however that using a different theme from woodmart with the same plugin works correctly.

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

Thanks for the reply, but as I said I have already done what you ask.

Using Twenty Twenty the variations work, using woodmart doesn’t.

I have also already attached our credentials in the previous message

Hello,

Sorry to say but it seems that you have 2FA Authentication still enabled on your provided Site. Kindly, please disable that so that we can proceed further with checking the issue on your Site.

Best Regards.

Sorry, I forgot.

Authentication has been removed, thanks.

Hello,

Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site. Also, send me the admin access to the dashboard panel.

Thank you in advance.

Best Regards

Again: you already have everything you ask for.

I attach the credentials again below

You can do whatever you need, you’re on a staging copy.

Hello,

Now check back your site after completely clearing the browser cache and check the issue.

Best Regards.

Thanks, it seems to work fine.
Can I ask you what the problem was?

And how do I make a reference on the site in production?

Hello,

I have deactivated the plugin not related to the theme and activated the parent theme on your site, Then navigate to Theme Settings > performance > other > enable the option Mobile Dom Optimization.

Best Regards.

Thank you!

[help-4111]

Correction, it worked initially. It doesn’t work again.

Could it be related to caching plugins? Memcached, CSS and JS optimization?
Disabling the above works, but clearly the site is 50% slower.

• This reply was modified 1 year, 10 months ago by help-4111.

Hello,

Sorry to say your site is not working for us.
https://ibb.co/fFVRJNT

Best Regards.

[Author]

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