Various Situations to be resolved – Add/Fix Bugs

Hi,

1. I want you to tell me how I can add a shortcode (HTML Block) to the page where the product search results are displayed. I would like that block to be displayed only if there are no products matching the search.

2. Please help me to make the sidebar part of the filters work and remain sticky. There are settings in the theme but they don’t work.

Thanks!

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Hello,

1. Add the code below into the child theme:

// ---------------
// 5. Custom code
// ---------------
if ( ! function_exists( 'xts_no_products_html_block' ) ) {

	function xts_no_products_html_block() {
		echo do_shortcode('[xts_html_block id="38719"]');
	}
	
	add_action( 'xts_after_no_product_found', 'xts_no_products_html_block' );
}

2. After checking your site, we see that, unfortunately, in your case, the sticky sidebar cannot work correctly with Infinite scrolling pagination. But we also see that your sidebar is higher than the column with products.

Kind Regards

Thank you!

I have a situation with the sticky sidebar on products page.

Here is working: https://ecovent.ro/tubulatura-flexibila-aluminiu/
Here isn’t working: https://ecovent.ro/tubulatura-flexibila-aluminiu/

Can you help me? Thanks! 🙂

Hello,

It looks like you have sent the same link https://ecovent.ro/tubulatura-flexibila-aluminiu/, please send the URL link where the sidebar is not working.

Thank you in advance.

Kind Regards

Here isn’t working: https://ecovent.ro/dezumidificatoare-aer/

Sorry 🙁

Hello,

You need to add more content to make it work because when the sidebar has the same height as the content area, you will not see the sticky column.

Video – https://take.ms/lPAE4

Kind Regards

Still not working – https://ecovent.ro/recuperatoare-caldura/page/5 🙁

Also I want to add a custom shortcode in Thank You Page. I don’t want to make a HTML Block. I want to add a HTML Block (shortcode) in Default Woocommerce Thank You Page. Can you help me please?

Thanks!

Hello,

I apologize for the delay.

Enable the default pagination links and check how it works.

Let me know the result.

Kind Regards

Welcome! I have a situation with loading elements in the custom product page made in elementor.

The warranty (garanție) “details” (ro: “detalii”) pop-up does not open in the front-end (it only opens in the elementor builder).

The elementor editor does not open when I try to edit a product in elementor.

The videos put from YouTube Box in elementor (the first ones in the product description) are not displayed in the front-end, only in the back-end and only if I enter the respective product with elementor in debugging mode.

And a shortcode ([xoo_wl_form]) that should display a button to open a pop-up doesn’t even appear in the front-end on the product page (product template builder).

I tried to find a solution but in vain. I don’t know now how much it has to do with the theme and how much it has to do with the elements.

You can enter and test to see exactly what the problems are. Not to mention the fact that the footer (only in the product pages) is not seen full-width, it is seen boxed. It’s a JS problem, I really can’t figure it out. 🙁

Please help me find a solution this week. Thank you very much! 🙂

At the same time, I would ask you to see why the product image in the shopping cart sidebar, or in the shopping cart pop-up, is so large. I know it was on two columns (picture and product name), so in the shopping cart page.

Thank you!

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Hello,

1. That popup works well on my side – https://monosnap.com/file/YiWJkeYFomOYIDA4sooEfuu28I5L19

2. Products templates work well too – https://monosnap.com/file/vLR66hx3dj6gUbpgRYaVJ9Bvv5Fk21

3. The mini cart is normal as well – https://monosnap.com/file/qMAi8KRdQfKYR8xyfLNvtH1ynJ3va6

4, 5. Please clear a cache with the help of this https://chromewebstore.google.com/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en tool. Let me know the result.

Kind Regards

Can you please check why 24 products are not displayed in the category page? 24 is set but only 12 is displayed.

I want 24 to be displayed everywhere (in all category pages), search, etc.

Thank you a lot!

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“Can you please check why 24 products are not displayed in the category page? 24 is set but only 12 is displayed.

I want 24 to be displayed everywhere (in all category pages), search, etc.

Thank you a lot!”

(!) This is the second image.

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Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back. Also, send the admin access via the private area.

Kind Regards

You have the confirmation that you can deactivate everything needed to fix the situation, and as soon as it is resolved, reactivate everything :).

Thanks a lot! 🙂

Hello,

You have created a custom code for showing 12 products – https://take.ms/HTd7i, so the issue is in your custom code. Also, if you put customization into the parent theme, you will lose all your custom code after the update. Therefore I suggest using a child theme,

Kind Regards

I understood. I will modify that function.

You can leave the child theme activated with all the functionalities from functions.php and everything else you need to function correctly as before and reactivate all the modules.

Thank you very much!

Hello,

Here is our documentation on how to install the child theme – https://xtemos.com/docs-topic/child-theme-space/

Thank you in advance.

Kind Regards

Thanks a lot! Have a nice day! 🙂

I noticed now that the pictures of the products don’t work.. it doesn’t work to click left and right on the arrows to scroll them. In the product page.

Welcome! That’s about as long as troubleshooting takes, because customers are calling us saying that the website is not working :(.

If you could work after 18:30 – 19:00 (Romanian time) it would be wonderful. Thank you!

Hello,

Could you please send the FTP access? Also, please send the access to the stage site so we can debug the issue.

Thank you for your patience.

Kind Regards

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