Vendors Can’t Upload Gallary Images on Existing Products

When vendors click the button to add gallery photos nothing happens. I’ve tried everything I can think of: PHP, plugins, a fresh wordpress install, a totally different website, etc. The only thing that helps is changing the theme away from Woodmart. Please advise, thanks!

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Yes, it is only with your theme.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

I’m just baffled how no one else is having this problem. I finally reset a staging site with a fresh wordpress and a fresh Woodmart. I still have the problem, and it goes away with other themes.

Login details for the fresh staging site below:

Hello,

You have no images in Media Library: https://gyazo.com/598c76c46811153132b3ba615e8b8141

Please upload images and we will test.

Best Regards

Shouldn’t vendors be able to upload images? That’s what I’m testing. It works with any other theme.

To be clear, the problem is when vendors create new problems and try to add gallery images. Thanks.

Hello,

Please contact the vendor plugin support on this issue. WoodMart does not influence this functionality.

If you have any questions please feel free to contact us.

Best Regards

The plugin works perfectly well with any other theme, including Storefront. Dokan says it’s clearly an issue with the theme. Thanks.

Hello,

We just tested this on your staging website and it worked well for us. Here is a short video https://monosnap.com/file/DaXG22bpGVvK9Y4EQtA5uAB4zJaMr0
Could you please clarify how to reproduce the issue?

Kind Regards

Gallery images. The problem is that you can’t add gallery images. You added a featured image. Thanks.

Sorry for the misunderstanding. It doesn’t work on this staging website because of missing FontAwesome icons. To fix this, we have activated the Elementor plugin and now it works. Check this https://monosnap.com/file/GDLyq3PSGw3GejcNdbT9bZtJjII2oY

Let me know if doesn’t work on your production website.

Kind Regards

THANK YOU. I had font awesome disabled in Elementor on the main site. I changed my review to 5 stars. Appreciate it.

Great, we are glad that you sorted it out. And thank you for the 5-stars rating 🙂

Feel free to contact us if you have any further questions.

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