venus theme, issue when installing meta box plugin

hello,
i did buy and install “venus” theme

now i want to install “meta box” from (metabox.io)
when i install and activate the plugin, it dose not show up !!

i wonder if this is because you use it in building the template and decide to hide it from regular users for ease of use? or it is something else?

please advise , is there away to show the plug in

any advise ? my question is: dose the template disable some plugins from showing (like meta box)?
and if so is there a way to show the plug in back ?
i need to make new post type on the site, i don’t want to install another plugin do the same job as meta box.
please advise
thanks

Hello,

Please provide the site admin access to the private area so I can check what is wrong there.

Looking forward to collaborating with you!

Kind Regards

Hello Luke
thank you for your reply

please find it in the Extra information

after you login , if you see my plugin list, “meta box” it is installed and activated. but i can find it in the admin menu

please share with me how you will solve it as this is a staging environment

regards

sorry i meant (but i can’t find it in the admin menu)

Hello,
any luck regarding my issue?

thank you for the support

Hello,

Sorry for the delay.

I have checked the issue with the default theme and there is the same issue, the “Metabox” link is disabled in the admin panel (please check the below video).

https://monosnap.com/file/g3BX4vgvOfnSVyRTEqDKouCk7tj1D4

In case, if the issue persists on the default theme, it’s not our theme’s issue because on the default the same problem is. Please let me know if I missed something.

Kind Regards

Hi luke,

it seems the menu dose not appears unless i install meta box additional extensions
this is a meta box problem

thanks a lot for your time and support

Glad that you sorted this out.

Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards

[Author]

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