Video as cover for product not working
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Hi. I am trying to add video as cover for a product. But nothing happens. Tried both link via youtube and selfhosted. But it just remains blank…I also wonder if it is possible to add video within a hotspot popup? My site has not launched yet…
Hi oceanhab,
Thanks for reaching to us.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards,
Hung PD
Thank you. I have added the info in the private content area. Also, is it possible to add video in the hope spot items?
Thank you very much! /lena
Hi oceanhab,
Thanks for details.
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards,
Hung PD
Hi, I added a screenshot. no? It is for the products. instead of image cover, there is an option for video cover. i tried both youtube link and click save, and selfhosted video. but nothing is saved. I feel something is missing/error. Usually you see the url etc. You can try it for the breathe product. Or create new. this site is not launched, so just “check”. I added screenshot again here
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Hi oceanhab,
First of all, I’m really sorry have taken long time to reply you due to the weekend.
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
Hung PD
Hi, it is ok to deactivate plugins. I guess this will not destroy the site/I can activate again. Thank you
/Lena
Hi oceanhab,
I see you are using outdated WoodMart theme and WoodMart Core plugin, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.
Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Regards,
Hung PD
How is that possible? I bought the theme not long ago, and have not received any info about new updates? And I do not see any info about updated version on the wp dashboard.
/lena
Hi oceanhab,
Please to increase the PHP Max Input Vars value to 10000 in the server’s configuration. You need to execute some server commands for this. I would suggest you approach Hosting for this.
Regards,
Hung PD
This is getting frustrating. hostinger fixed the input value, according to them. Do not know how to check it. I also updatede the theme (had an update today). But still impossible to add video as cover for product…
Hi oceanhab,
The issue is that your product doesn’t have an image. For the video to work properly, it’s essential to add a main image — the video will replace this image during playback.
As an example, I added a video to a product that has an image: https://holdfastx.org/product/henectus-tincidunt/ — and it works correctly.
Regards,
Hung PD
Thank you!! It works now, but that was so tricky to understand from the dashboard. But how come this video can now be downloaded from the product cover. Not suitable for users….See image. the option appears after I click the “setting” icon on the video.
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This reply was modified 2 weeks, 2 days ago by
oceanhab.
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Hi oceanhab,
Try to add the code below in Theme Settings > Custom JS.
document.querySelector('video').setAttribute("controlslist", "nodownload");
Best Regards,
Hung PD
No. download option still available…
Hi oceanhab,
Admin credential is incorrect, please check again.
Regards,
Hung PD
Sorry, I don’t understand. Why is the code not working?
Hi oceanhab,
I tested it on my local and it worked, so please re-send wp-admin credentials so I can check the issue for you.
Regards,
Hung PD
Thank you! I have set up the same password and admin log in as before. I now see that the download for the product video is gone. But it seems to be some download default for all the videos? No? If you check the “masterclass” page, you can see that the videos still have the download function. Even the hotspot video (first one)…None of the videos should be able to download. Thank you /Lena
Hi oceanhab,
Take my appreciation for your patience.
Please remove above code and use below one:
document.querySelectorAll('video').forEach(video => {video.setAttribute("controlsList", "nodownload");});
Regards,
Hung PD
Thank you. You solved some of the video downloads. But not the video hotspot. or the gif as product cover. So strange that these are set to be downloadable. Not ideal for any business to “give away” content in that way. Can it be tweaked in total?
Hi oceanhab,
Take my appreciation for your patience.
I checked the hotspot video and didn’t see the download button. Also, there is no option to disable download, so please use above Custom JS.
Regards,
Hung PD
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