video in woocommerce product gallery are not showing in logout mode

Hi,
I have added videos to the product gallery, but I’m encountering a strange issue. The videos are visible when logged in but do not appear in logged-out mode. Could you kindly investigate and resolve this problem?

I have temporarily disabled the video option in the product gallery via the theme settings to address the issue.

screenshot is attached

Attachments:

You must be logged in to view attached files.

Hello,

May be there is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

[Author]

Posts