Video not opening from single product page

The youtube video URL placed in the video field on a single product page is not displaying the video in the gallery as expected. A ‘play’ icon shows but when clicked I get errors in all browsers.

I’ve tested different video URLs and happening with all.

Screenshot attached is from Firefox. Safari/Chrome just showing black screen.

I was on latest version of WoodMart – just uploaded latest beta release thinking that might fix it but still no help.

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Hello,

You need to place the right link in the following format. Then check back.
https://www.youtube.com/watch?v=RUaDFo4b3Ww

Regards.
Xtemos Studios.

Hello there!

I’m facing a similar issue, I’ve tried in different browsers (desktop / mobile)… my youtube video never plays.
just tried different youtube link formats too: https://www.youtube.com/watch?v=CWgQ1ghAckI&t and https://youtu.be/CWgQ1ghAckI, none of them worked.

I’m using Woodmart latest version (7.1.4).

Could you please let me know if I’m missing anything?

Thanks

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Hello,

@ricardodr:

Sorry to hear about the inconvenience could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

[Author]

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