“View Cart” spinning endlessly when variations of a product selected

Hi, we’re about one week now with the issue where a numerical variation is selected > and then view cart is selected > and the “view cart” just spins endlessly leaving the customer to think they’re browser is frozen.

We’ve done everything possible, deactivated / activated all plug ins, etc

We’re really hoping not to have to build a site from scratch but we can’t really afford another week like this.

If anyone has any advice please let us know

Hello,

I did not see any issue on the site, I have flushed the cache and checked the site. Can you please share the video of your issue for better understanding?

Best Regards.

Hello,
I am having this same issue again with your theme. When you try and add any product to the shopping cart it just constantly spins and doesnt add it into the cart. This happened before 3 months ago and you fixed it for me, it had something to do with the theme style sheet i think. Can you please help me again fix this issue asap ? I spoke with woocommerce support and they said it seems to be a theme issue. I have the most recent version of your theme installed. Thanks!

Hello,

The WoodMart Core plugin wasn’t updated to the latest version on your Site which is 1.0.36 along with that the WooCommerce database wasn’t updated too. So, we have done that both on your Site and then checked back the concern again. The Products were added to Cart fine.

Please check back your Site after completely clearing the browser and server cache.

Best Regards.

Hey,
Thanks for the quick response and for trying those updates. Unfortunately the issue is still happening and I have tried on multiple different devices with server and browser caches cleared and using incognito tabs. The product eventually adds to the cart after several minutes and refreshing the page, but it not working at all how it should and is confusing for customers, it appears frozen. The last time we had an issue like this (3 months ago) you provided a code to update in our theme file, and that fixed it for several months until it just started happening again. Could this be fixed with a similar new code to add?

Our hosting / server team did a full review of the website said that it was most like a theme compatibility issue.
This is a very urgent matter and we need it be be working asap. I am very much looking forward to your response.

The one other thing is, I cant figure out how to change the Age Verify pop up age from 18 to 19. We need it to say 19 and there doesn’t seem to be a way in your theme settings to update this age, any tips on how to do that?

Thanks!

Hello,

Firstly, sorry for the inconvenience being caused. We have confirmed from our Test Site in this regard, the Products are added to Cart fine and there isn’t any issue appearing. You can check our Archive page from Test Site too in this regard to confirm more: https://blackpearlspro.com/woodmart_support/shop/

Secondly, right now your Site isn’t accessible: https://snipboard.io/1xtEBb.jpg
It says unable to connect to Origin Server. So, kindly resolve that first so that we can proceed further in this regard with checking the issue.

Lastly, regarding the Age Verify Popup concern under the Dashboard > Theme Settings > General > Age verify popup > Content > Popup message > you can change the Age from 18 to 19 by changing the Text present there: https://snipboard.io/kSGWQ3.jpg

Best Regards.

Hi,
I have confirmed our server is working and the issue still persists. Can you please try fixing it again now? Everything was fine until a week ago and then it started happening out of nowhere, so your test site isnt quite relevant to our issue. Please review the issue on our live website and provide a fix since it seems to to a theme issue even though we have the latest version updated. Someone named Artem from your team helped us last time with this when it happened a few months ago and fixed it pretty quick with a custom code provided. Is Artem available to help if you cant figure it out? Its very important and multiple reasons we think its a theme issue

Also for the Age Verify thing, settings in theme options where you mentioned and provided a screenshot for does not have anywhere to change the Age on the Button. It only allows to change the text description and this is where we were looking before. Where can I change the age on the button though?

Thanks I look forward to hearing back from you soon so we can get this issue fixed asap. Cheers

Hello,

We just tested the add to cart issue and it seems to work correctly on your website now. Here is a video https://gyazo.com/1c1b0abba38481b64133fdab2ba8709a
Could you please clarify how can we reproduce this?

As for the second issue, please, create a new topic so we can keep this conversation clear. Thank you in advance.

Kind Regards

Hi Artem, we cleared the cache and browsing data and it’s still occuring on our end.

It’s the same problem you solved by giving us some code to input somewhere.

I’ll provide some login details.

Thank you kindly

Attachments:

You must be logged in to view attached files.

Attached is a short video.

Here.

Attachments:

You must be logged in to view attached files.

Hi,

Could you please send us a link to your website where we can see this issue?

Kind Regards

It’s happening on any single item where you choose “add to cart”

Attachments:

You must be logged in to view attached files.

Again, attached are the login credentials.

And here it is 20 minutes later, shopping cart still spinning:

Attachments:

You must be logged in to view attached files.

Sorry, but we can’t open the link you sent and get this error https://gyazo.com/1626ff700287939ca4255fca82b4adc7

We definitely didn’t sign up to cloudflare. Could therein lie the issue?

Could you please check if the code provided in the previous topic is currently added to your child theme? Send us a screenshot, please.

[Author]

Posts