visual conflit

Hello,

I have a conflict with elementor and the theme, elementor tells me that it’s the theme so I come back to you..

Screenshot about lags

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Hello,

Sorry to hear about the inconvenience but can you please share valid WP-ADMIN Login details of your Site so that we can proceed further and check the mentioned issue on your Site and assist you accordingly.

Best Regards

Thank you for your return, I sent you the info in the private area

Hello,

Sorry to say but it seems to be the Cache issue on your Site.

Because as we are seeing the Section under the Elementor editor on your Site, it seems to be appearing fine: https://ibb.co/1b7L09V

But not on the actual Site Preview. Sorry to say but sometimes when changes are appearing fine under the Page Builder editor or Theme Customizer and not on the actual Site Preview, it is mostly related to Cache issues on the Site and we are also noticing CDN/Cloudflare enabled on your Site too.

So, can you please ask your Hosting Provider to once try to disable the CDN/Cloudflare on your Site for the time being while you are Customizing your Site (if it is enabled, if not then ignore this part), flush it completely along with that completely clear your browser as well as Site and Server cache and then check back your Site again. Hopefully, you won’t find the issue again.

Best Regards.

Thank you for your feedback, but I don’t have a content delivery network? I don’t know where you see this, so to purge this apart from my browser cache and wp rocket, I don’t have anything else, a solution maybe?

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved.

Otherwise, keep the 3rd party plugin deactivated and let me know I will check and solve the issue.

Best Regards.

Hello,

I deactivated all the plugins but the problem persists indeed, it is between the theme and elementor

Hello,

Sorry for the inconvenience but we have checked this concern on our Test Site by adding the same Widget Image Box and it was working fine there. So, this clears the fact that it is not a Theme end issue.

You can see for yourself: https://blackpearlspro.com/woodmart_support/
At the bottom of the Site you can find that Section.

On your Site, the Image Box section is appearing fine under the Elementor editor which clears the fact that the Element is working fine on your Site otherwise it would have appeared messed up under the Elementor editor too. The CDN/Cloudflare that we mentioned we are noticing on your Site is showing through checking with extension: https://ibb.co/CmDyhg5

So, can you please once ask your Hosting Provider in this regard? If they can help you out with this CDN/Cloudflare enabled or not. If yes, then disable it for the time along with that clear your Site an Server cache too and then check back your Site again.

Best Regards

Hello,

Thanks for your feedback,

Indeed, I could have done it with the woodmart info box but I couldn’t find where to put the link on the other page, it would be easier indeed, and there wouldn’t be these different problems.

Regarding Cloudflare it’s amazing because I don’t have a Cdn, so I’m surprised that Wappalyser shows this,

If you can tell me the link on the info box so that I can see it thank you, that of your theme.

Thanks in advance,

Hello,

Here is the message received this morning from elementor, telling me that the theme is responsible for the conflict…

Here is their message:
Hi Nicholas,

I sent an answer yesterday at 10 AM; I will send it again to you:

“Hi Nicholas,

Strahinja here from Tier2 Customer Experience.

After inspecting your site, I found the cause of the inconsistency in displaying. The theme you are using, “Woodmart”, is causing the site is not displaying well. I temporarily switched the theme to Hello, and everything is displaying fine now.

Please, check this short Loom video of the testing https://www.loom.com/share/9ed10be9112b4e2994057d3353248cb1.

Also, in the console, there are 403 errors (content blocked by the server) https://prnt.sc/9ptFb2tYjx6Ecausing some images to be broken.

I suggest contacting the Woodmart theme developers for further help on this issue. Also, contact your hosting regarding 403 errors. Supporting 3rd party themes and server issues falls out of our support scope https://elementor.com/help/how-do-i-get-premium-support/.

I hope this will help.

Hello,

Right now, under the Information Box element of the Theme, you can add a Link to the Button and the Content Text.

For the Button Link, there is an option available under the Contents sub-tab of the Info Box element and for the Contents Text, you can make use of the Hyperlinks if you want: https://ibb.co/cFFmFMS

Best Regards.

Thanks for your feedback,

In fact I had chosen the info box of elementor because under the image you can put a link, because having a button is not pretty, it is better to click on the image and have a link or at least in the titled somewhat the same as the example you sent me before.

Moreover, elementor answered me that the conflicts come from woodmart, because on hello it works well..

Here is their message
Hello,

Here is the message received this morning from elementor, telling me that the theme is responsible for the conflict…

Here is their message:
Hello Nicolas,

I sent a response yesterday at 10am; I will send it back to you:

“Hello Nicolas,

Strahinja here from Tier2 Customer Experience.

After inspecting your site, I found the cause of the inconsistency in the display. The theme you are using, “Woodmart”, is causing the site to not display well. I temporarily switched the theme to Hello, and everything displays fine now.

Please watch this short Loom video of the test https://www.loom.com/share/9ed10be9112b4e2994057d3353248cb1.

Also, in the console there are 403 errors (content blocked by server) https://prnt.sc/9ptFb2tYjx6E causing some images to break.

I suggest contacting Woodmart theme developers for help with this issue. Also contact your hosting provider regarding 403 errors. Support for third-party themes and server issues is outside of our support scope https://elementor.com/help/how-do-i-get-premium-support / .

I hope this will help you

Hello,

We read the response that you get from Elementor and also checked their Video. But it seems that you missed out one of our earlier responses where we mentioned to you that the same Section that you have on your Site with Image Box element, we put it on our Test Site and there the Section was appearing completely fine. We also shared our Test Site URL with you. Here it is again: https://blackpearlspro.com/woodmart_support/

At the bottom of the Site, you will find the respective mentioned Section.

So, if there is an issue at the Theme level then the issue should’ve arised on our Test Site too but it isn’t that way. So, we would suggest you to once contact your Hosting Provider in this regard as the Elementor Support also suggested you to contact them for 403 Errors. So, ask them once if there is any sort of Cache, clear it completely and also look after the 403 Errors and then check back your Site.

Hopefully, they will help you out in this regard.

Best Regards

Hello ,

Thank you for your I agree with your feedback, but why does it work perfectly on Hello theme and other twenty twenty one themes, etc.. . So by elimination it is the theme, because there is no reason to have this conflict with elementor and your theme. The 403 error was nothing, it’s just at the server level, there was a bug, for the rest I’m waiting for your return, because I can’t find the solution to find stability, it’s not me who code the theme, I can do nothing but wait for your solutions.

Hello ,

Thank you for your I agree with your feedback, but why does it work perfectly on Hello theme and other twenty twenty one themes, etc.. . So by elimination it is the theme, because there is no reason to have this conflict with elementor and your theme. The 403 error was nothing, it’s just at the server level, there was a bug, for the rest I’m waiting for your return, because I can’t find the solution to find stability, it’s not me who code the theme, I can do nothing but wait for your solutions.

I saw your info box indeed, so if I follow the reasoning it’s a problem between the theme and the elementor widgets, so incompatibility with elementor?

Hello,

I just received an email about errors with the theme .. I indicated this in the private area

error going back to lines of code for example the 92 */ /* on a comment

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Hello,

Please check the site now after removing the browser cache. I have added the small custom CSS code to overwrite the Elementor Settings now that section is showing fine.

Best Regards.

Thanks for your feedback,

It works could you tell me what you have indicated so that I know how to solve it, and moreover to solve the problem of the footer where there is a: marker which comes to add the chips. Elementor tells me to see with you to overwrite the css.

The question I ask myself is there an incompatibility with Elementor?

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Hello,

1. I have added the small custom CSS code in the Elementor settings custom CSS section:
https://ibb.co/T8vrQ5K

2. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved.

Otherwise, keep the 3rd party plugin deactivated and send me the WP admin login details so I will check and solve the issue.

Best Regards.

Thanks ,

In the private area, my identifiers and password,
Thanks for the tip.

Have a good day

Hello,

The mentioned Footer concern has been adjusted: https://ibb.co/F85S1vz

With the following Custom CSS applied:

.elementor-icon-list-item {
    list-style: none !important;
}

.footer-container .elementor-element-15f012bf .elementor-icon-list-item {
    margin-left: -1em !important;
}

Location to find Custom CSS, Dashboard > Theme Settings > Custom CSS > Global Custom CSS.

Best Regards

Thank you, for your feedback, with the theme we therefore overwrite the css of elementor. Thank you for your reply, have a nice day

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

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Best Regards.

Thanks for your feedback,

Beautiful day

Most Welcome 🙂

Thanks for contacting us.
Have a great day.

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Best Regards.

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