Visual Problem

Hello to the Xtemos Woodward Team,

i have got a visualization Problem on my site.
I already checked nearly all plugins. But still no result. I think that there is a problem that elementor can not come to action. ( Thats what I think is the problem)

Sometimes the site looks how it should look like and sometimes not. In the attachments, there is a screenshot of the Problem.
I am happy for your support and help!

Best regards
Michael

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Hello,

Please provide the login URL.

We need the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Okey. In the next box there are the informations.
That´s not the problem. Take your time. Maybe there is a Problem in the general settings in my site or in elementor settings.

Hello,

I have looked at the site I can’t find the page with the problem. Please provide the page URL, devise, and browser you use.

Best Regards

I have checked it just right now with Safari and Firefox on my mobile device. It is an Apple iPhone XS. And the problem was there and exactly the same. I also run google search console Live URL Test and exactly the same problem and appearance of the website.
In the attachments, there are three screenshots. 1. Safari 2. Firefox. 3. Google Search Console
The problem-URL is the main page.

Thank you very much for your support and help.

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Hello,

We have double-checked https://prnt.sc/r2bIBsLfUYnR and
https://prnt.sc/wN_FqT5ej_2M

Please check the issue and let us know if the problem.

Best Regards

Hello,

yeah I can see your screenshot. Can you maybe check it with another web browser? And if possible maybe once in a while.
Tried it once again with google search console and the Problem is still there.
And maybe this URL:
https://shop.bovan-torantriebe.de/drehtorantriebe/

Thank you very much for your support.

Maybe you know what the problem could be

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Hello,

We have double-checked the site as follows:

Chrome Desktop https://prnt.sc/d8xj05YxAP4t
Firefox Desktop https://prnt.sc/MBQ_C1FtYmNb
Safari Desktop https://monosnap.com/file/dI7eUXPY3w36YxmBqn6YgGU7XeAzTm
Chrome Mobile https://prnt.sc/c6Nv5ffwPlP1
Firefox Mobile https://prnt.sc/mn4EqgvfcJi2
Safari Mobile https://prnt.sc/MmQMqJM8IFOR

As you can see from the screen the site looks as it should. We do not see any problems.

If you have any questions please feel free to contact us.

Best Regards

Hello,

okey thank you very much for your help.
Best regards
Michael

You are welcome! We are here to help.

Wish you a wonderful day!

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