Waitlist Feature Not Sending Back-in-Stock Notifications
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Hey guys,
I successfully received the “Confirm Subscription” email for the back-in-stock notification, indicating that the subscription process is working correctly. However, when the product was restocked, I did not receive the expected back-in-stock notification email, even though everything is configured and functioning properly.
*The subscription confirmation process works as expected, and users are able to subscribe to back-in-stock notifications.
*The product I was testing with was added back to stock, but no email notifications were sent to the subscribed users.
*I confirmed that the system is properly set up and running, and the product is now available for restock notifications.
*The issue seems to be that the back-in-stock email was not triggered upon restocking, despite the successful subscription confirmation.
Can you please help me with this? Am I missing something here?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hey again,
I tried to disabled all plugins but it didn’t help. Please find the attached details.
As we can see, you have disabled the CRON mechanism on your website https://gyazo.com/0bf661aba4cf3a3a33d95f5b1d01f3bf
Since our email functionality relies on this, you need to enable it to make it work.
Hey there Artem,
Thanks for reaching out!
I do have the following cron job in my cPanel set and running:
cd /home/tipcheni/public_html/ && /usr/local/bin/php /home/tipcheni/public_html/wp-cron.php > /dev/null 2>&1
Why are the other two emails working fine, except the last one — the ‘back in stock’ email?
Thank you!
Hey again,
I have another issue related with the Waitlist feature. The mentioned back in stock email can’t be translated via Loco Translate for some reason. The issue is on both staging and production websites. Even if the strings are translated, they appear in English in the email. The only translated strings are the subject and email heading in the Woo email settings, but they are not translated via po/ mo files.
Please find the links below for Loco Translate theme translation.
Attachments:
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I forgot to say that email strings that are not being translated appear twice in Loco Translate, you can see in the screenshot attached above.
Hey guys,
I’ve noticed another issue on my website that I would appreciate your help with:
Emails Not Sent for Products with Cyrillic Slug:
When a product has a Cyrillic slug, emails (such as order confirmations or notifications) are not being sent. This issue only occurs when the product slug contains Cyrillic characters. Could you please investigate the cause of this and help resolve it so that emails are sent correctly regardless of the language used in the slug?
You can use the same credentials, change the product slug and try to subscribe to the waitlist.
Thank you for your assistance with this matter.
Hello,
The command for cron jobs doesn’t work as expected. Actually, cron doesn’t work on your website. Other emails don’t use this mechanism, which is why they work correctly.
As for the translation problem, apply the following patch 683829.
Kind Regards
Many thanks! This did the trick. Best wishes!
So now emails are also being sent? Have you sorted out the cron issue?
Hey again,
I can confirm that the command works fine, because I tested it – it calls the wp-cron file without issues.
Do you want to test this on your test website? I believe many users use the external cron jobs to call the wp cron file.
I’m sure that the issue is with the theme, because the command works as it should.
.
