Watch Button Doesnt Play Video

When you click the watch button on the product page it doesn’t load the video and will give an error on the video pop-up.

Hello,

On my side it works well, here is a video:

https://gyazo.com/da6a9ae248d4b23db07161ec9184810c

Please let me know If I missed something or how to replicate the issue on my side.

Kind Regards

Hi Luke,

It’s the play button (watch video) on the image carousel below the main image. When you hit play it should pop up but the video doesn’t load.

Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hi Luke,

Please see attached.

Thanks

Hello,

I have set the same link but as per our example in the description: https://prnt.sc/Ghhg3_Uts9pu , and it started to work well, here is a video: https://gyazo.com/67e9c044024570e3d4b4faac13265757

So the issue was in the incorrect link.

Kind Regards

Ah ok ty Luke.

Hello,

You are welcome! In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

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