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Webiste broken after WordPress update

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  • #613827

    nvkbul86
    Participant

    Hello,
    I updated to the last WordPress and Woocommerce version and the website totaly broke. There are issues on the Single Product Pages and Category pages as well.
    Could you please advise how to fix it

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    #613886

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #613907

    nvkbul86
    Participant

    Hello,
    After deactivating plugins one by one I discovered the issue was because of WP rocket plug in. I guess I have to contact their support in order to resolve further.
    Thanks!

    #613939

    Artem Temos
    Keymaster

    Most likely, you just need to clear your cache and CDN. If it doesn’t help, please send us your admin access so we can check what is wrong.

    #613994

    nvkbul86
    Participant

    Hello cache was cleared. But the problem was because of WP ROCKET plugins function for optimizing CSS delivery – Remove unused CSS. I disabled this function and set LOAD CSS asynchronously. I don’t know if this will slow down the website but at least the issue is gone.
    However I noticed another thing – some of the images on the website are no longer responsive. I mean they don’t shrink on mobile. I did not change any image optimisation settings on WP Rocket or Smush. Mostly the Single Product pages in their description of products section, there are images and they are not the right size on mobile.
    Also on the HOME page the main banner on top was not suposed to show up on mobile ( only descstop) but I see now it is visible on mobile too with a wrong size. Please see screenshots attached.

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    #614011

    nvkbul86
    Participant

    Hello again,
    I was trying to fix the HOME page banner but it got worse. Could you please make (or advise me how to do it) this image(banner) stretched and fitted to the whole screen (without the white spaces in both sides and above it) . Visible only on descstop and hidden in mobile. Thank you!

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    #614091

    Artem Temos
    Keymaster

    Hello,

    First of all, you need to delete the empty container that adds empty space https://gyazo.com/424cd642e9697541ae64fcd8b8903b3c
    Then, enable stretch option for the container with image, reduce padding and margin top as shown on screenshots

    https://gyazo.com/d5f172fe442041cf377bf3ef89b2f20b
    https://gyazo.com/99d08d0fdc9e100cdefc809e480d5031
    https://gyazo.com/405d280041def860ce5867ff5aa4fbea

    #614118

    nvkbul86
    Participant

    Thank you for your reply. I removed the empty container, allowed container and content stretch,
    but when I try to type -40 here all the other ( left, right bottom) change to -40 as well.
    I can not make it -40 ( top) and leave the others to “0”. It automatically change them all the same -40
    https://gyazo.com/405d280041def860ce5867ff5aa4fbea

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    #614302

    nvkbul86
    Participant

    Hello,
    I finally managed to fix the Home page banner.
    The only issue I still have is on the single product pages ( not all of them).
    When you open a single product page in mobile and scrow down to the description section the images are not responsive. How do I fix this.

    #614348

    Artem Temos
    Keymaster

    We just checked this particular product and see that this image has hardcoded width="523" and that is why it can’t be responsive. https://gyazo.com/7338da8f3404cbe691dca242f4593ed1
    You can edit this product’s description and try to remove this attribute.

Viewing 10 posts - 1 through 10 (of 10 total)