Website Broken for my customers

Hi,

I’m experiencing a drop in sales on my website, so I attached Microsoft Clarity to identify the exact issue and understand why customers might leave the site quickly. After reviewing the recordings, I found the website appears broken on the user’s end. Please review all the videos I have shared with you.

Additionally, whenever I open my website, the elements appear broken for a few moments, but then it looks fine. This only happens the first time, the second time, everything appears normal from my side.

Thank you.

Hi smart.sharukhkhan786,

Thanks for reaching to us.

According to the screenshots, it’s clearly that caused by cache issues. You should Purge cache from plugins / CDN or disable it and check again, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

If you have any questions, let me know.

Kind Regards,

Hi,

As per your instruction, I disabled my cache plugin, and then disabled each plugin one by one, but the issue is still unresolved. Could you please check and help me?

I have also made a video. https://youtu.be/I3DBVnLL9JU

Hi smart.sharukhkhan786,

First of all, I’m really sorry have taken long time to reply you.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Yes, you have full authority. Please do whatever you want to do, help me to fix the issue.

Hi smart.sharukhkhan786,

Thanks for your confirmation.

I tested your site and the product layouts loaded well in the first time. You can see the recorded video for better understanding https://go.screenpal.com/watch/cZ1UfxV8Zhc

Regards,

[smart.sharukhkhan786]

Hi,

In my video, I showed you the admin side while using Elementor. Also, have you made any major changes? I now see many errors under Tools >Site Health.”

• This reply was modified 5 months, 2 weeks ago by smart.sharukhkhan786.

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Hi smart.sharukhkhan786,

My colleague also tested on his end and everything worked well https://monosnap.com/file/okXxqE49wZd4UqJoZcUryN2bhlL4d9

Everything works fine from my end. I think the problem was in the cache of the plugin, and it was caused, by the JS files that were excluded from the launch.

Regards,

Hi,

Thank you for the video, I was done with my previous server so I transfer my website from Linode to SiteGround. They promise faster PHP 30%. PHP 8.2 and managed server. But I’m getting a single runtime error everywhere you can check in the video.

I also show you in the video, I got new Cache plugin, how can I configure? Can you please check that plugin and guide as per plugin or theme?

Video: https://youtu.be/DCQCPL_urj4

Hi smart.sharukhkhan786,

Thanks for video, I can see the issue now has been resolved.

Regarding runtime error, please don’t worry it’s not an important issue, you can read more here https://stackoverflow.com/a/28432087

Regards,

Hi,

There should be a reason for this error, because of this error I’m getting bad CLS and bad customer experience.

I want to know what cause behind this activity and how can we fix it?

Video: https://youtu.be/vyqLBorq5DY

Page tested on Google Page Speed and front end. Please login to my website and check if anything wrong including Layout.

I tried everything, disable plugin, change server etc.

Hi smart.sharukhkhan786,

According to the video, the main reason for such CLS timing is the large CSS file. You need to check all your plugins and make sure that you don’t have any unnecessary CSS files loaded on the page.

Also, this issue is not caused by our theme.

Kind Regards

Hi,

as I told you in my previous message, I disabled all plugins, tested with only require plugin by theme, still same issue. If you don’t believe me, you can check by yourself. If I try different theme, this issue just disappears.

Hi smart.sharukhkhan786,

First of all, your site Speed test result https://pagespeed.web.dev/analysis/https-www-craple-com-shop-antique-finished-brass-telescope-with-leather-detailing/fps8dhozms?form_factor=desktop which is obviously good.

Each theme requires different resources for viewing. Please go to Theme Settings > Performance and there are options to help you control CSS or JS libraries.

You may also consult this useful article https://www.cloudways.com/blog/avoid-large-layout-shifts/

Kind Regards,

Can you please tell me what is this error and how to fix?

URL: https://youtu.be/HySu3p4ntcU

Hi smart.sharukhkhan786,

I tested your site on the front-end and did not face this issue https://ibb.co/4mq22MF

It seems appeared in the editor only, you should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Kind Regards,

This error appear when I login and edit layout

Hi smart.sharukhkhan786,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,

Hi, Login Details in Private

Hi smart.sharukhkhan786,

Thanks for sharing details.

I checked your site and it’s not an urgent issue. The functionalities and site work properly, in order to understand deeply about this error message, please refer to this ticket https://github.com/elementor/elementor/issues/24492

Regards,

[Author]

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