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Website design is broken after update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #650962

    tanisbr1
    Participant

    Hi there, can someone please look at my website? After the update, my website broke. The design and layout are messed up including the headers and footers etc. I tried deactivating all of the plugins to see if I could narrow down the issue and it doesn’t fix the problem. The website broke after I updated the theme. Thanks!

    #651015

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us regarding the issues you are experiencing with your website’s design after the update. We’ve attempted to visit your website but encountered a 403 error, which prevents us from accessing it. Please refer to this screenshot for reference: https://gyazo.com/1c7c9d71214e7af86758545e039bcecf.

    To assist you further, could you please ensure that our support team has access to your website?

    Once we are able to access your site, we will be better positioned to identify and resolve the problem with the theme’s update and restore your website’s design.

    Looking forward to your response.

    Regards

    #651249

    tanisbr1
    Participant

    What country are you located in? I can open the website up to that country. Currently only the United States is permitted to purchase from the website.

    #651335

    Artem Temos
    Keymaster

    Hello,

    No problem; we will use VPN. Please disable all plugins that are not related to our theme and switch to the parent theme temporarily.

    Kind Regards

    #651587

    tanisbr1
    Participant

    Does this include disabling the plugins that are woo commerce related? You have my full permission to do what you suggested above.

    #651588

    tanisbr1
    Participant

    I did as you asked above

    #651598

    tanisbr1
    Participant

    The parent theme seems to work fine with the plugins turned on, but the child theme is not
    Do you have any suggestions as to why this would break after the update? It’s almost like wp bakery is not active for the child theme but it is for the parent. Your help is appreciated!
    Thank you!

    #651654

    Artem Temos
    Keymaster

    Try to replace the code in the functions.php file of the child theme with the following to fix this

    <?php
    /**
     * Enqueue script and styles for child theme
     */
    function woodmart_child_enqueue_styles() {
        wp_enqueue_style( 'child-style', get_stylesheet_directory_uri() . '/style.css', array( 'woodmart-style' ), woodmart_get_theme_info( 'Version' ) );
    }
    add_action( 'wp_enqueue_scripts', 'woodmart_child_enqueue_styles', 10010 );
Viewing 8 posts - 1 through 8 (of 8 total)