website different on different devices

I get the website in the proper way, but people who have never visited the site on mobile, get the website as seen in the attachment.

My question is, what causes it, what can i do to prevent it? Please can you fix it?

Hello,

Our theme is responsive. That is why the structure is transformed on mobile to make all the blocks 100% width and they follow one after another. It makes the blocks readable and look nice. All the nowadays sites are responsive.

Best Regards

i have noticed that my attachment has not uploaded so my issue may have been unclear

Let me clarify…

new visitors to the website get this on mobile
https://youtu.be/PEMz-OEe0YI

i want the website on mobile to look like this
https://youtu.be/r9mBtjLGtYQ

Hello,

What device do you use? I am checking the site on my phone and I see this: https://gyazo.com/ac2cda4cdb0d1c3b9b1a0bff2f0159d6

Your site is displayed correctly on my device.

Best Regards

On a iphone both on safari and chrome… icognito and normal version

This is on iphone, both safari as wel as chrome…

https://youtu.be/osGJzUH75iI

Hello,

Please provide your site admin access. You have provided FTP and we need admin.

Best Regards

i have provided it in the private content part

Hello,

We have checked your site on ios safari and chrome https://prnt.sc/ssu7s9 and https://prnt.sc/ssu83r as you see all work well. Please check the cache on your phone.

Best Regards

Ok so here’s what i do to recreate it

I go to iphone settings… erase all safari cache and history.

Open safari app en go to the site. First i see broken site, but when i press a menu link, normal site opens

Check my youtube screencapture
https://youtu.be/3NTAd2v7xDo

as i have just noticed this problem occurs when www is added in the link… without www and just https://palmsandmore.nl the site loads the way it should

in the attachment you see the 404 server errors i get when inspecting

Attachments:

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Hello,

Yes, you should view your site via HTTPS only. As for www and without www you would better configure the mirror link.

Best Regards

[Author]

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