website error when updating plugins

When i click update woocommerce the website crashed, i used phpMyAdmin to deactivate all plugins and i can access the admin page. after accessing the admin page again i click update Woodmart Core then the website crashed again. i continued to use phpMyAdmin to deactivate all plugins and go back to the admin page to activate each plugin but this time the website did not crash, and return to normal operation. I have encountered this situation 3 times. what is the cause? and i hope you can guide me how to completely fix this problem

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

I only installed the woodmart theme and the plugins that come with the theme, I did not install any third-party plugins.

I hope you check and help me solve this problem completely. If possible, please guide me on how to do it so that I can have more knowledge and experience in handling the situation.

Thank you in advance.

As we can see, you have installed the latest version of the WooCommerce plugin. Please check it on your end and let us know if there are any errors.

Kind Regards

The problem is that every time there is a plugin update, I hesitate to click update because I don’t know if the website is broken or not. Every time, I have to deactivate everything and then reactivate it about 2 to 3 times before everything is normal. It makes me very worried and tired, so I want to ask you to help me find the cause and how to completely fix the problem so that I can comfortably click update without fear of the website being broken. Thank you very much.

We need to see this error on your website to understand what is wrong and help you.

This means that the next time I encounter this error again, I will notify you so you can check the cause and find a way to completely fix it for me, right?

Thank you in advance.

Yes, please contact us if you face this error again so we can reproduce and check it for you.

Today when I successfully updated the elementor plugin, I continued to update the woocommerce plugin but the loading failed again. I tested my website and received the following message:

”There has been a fatal error on your site.

Learn more about debugging in WordPress.”

I’m very tired because every time I update I’m afraid the website will crash and every once in a while when I update the website crashes. This time you can check in and help me solve the problem thoroughly. If possible, please guide me on how to handle the problem myself so I can have more experience so I can handle the problem myself later. Thank you in advance

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Hello,

Please send us your website admin and FTP. Also, clarify where we can see your website PHP error logs on the server so we can check what is wrong.

Kind Regards

Since i’m new to website making so i don’t know where you can see the website’s PHP error log on the server, i will send it back to you my website admin, can you help me check. and is the FTP account cpanel?

Kind Regards

In this case, you need to contact your hosting provider and ask to give you the FTP and direct access to error logs file.

I’ll send you the information, please check to see if it’s okay and if there’s anything missing, please message me

We can connect to the server with this FTP but we don’t see any files there https://gyazo.com/4bfae5e96fcf323754a4209e167800aa

Can you help me check to see if it’s ok?

Hello,

We got access to some error log file, but when we visited your website again, no new errors appeared in that file. So, it is the wrong file. It was modified on 4 Jan last time.
Also, we need FTP access to your website files as well.

Kind Regards

I have updated the permissions, please check again for me.

best regards

We have deactivated all non-theme-related plugins and now it works correctly. Please test it from your end.

Let me ask if this has been completely resolved. because before the website crashed, I used phpMyAdmin to disable all plugins and I could access the admin page but but after a few weeks when there is a plugins update, I clicked update plugins and the website crashed again.

The problem seems to be caused by some of the third-party plugins. We can’t say exactly which one, but definitely not the ones that come with WoodMart.

Up until now, I have only been learning about the woodmart theme, so I have only installed the plugins that come with the theme, not any third-party plugins. And every time the website crashes, it is because I click to update a plugin in the section (woodmart => plugins). I think this problem is not caused by third-party plugins. Please check carefully and help me solve this problem thoroughly. Thank you in advance.

But we didn’t disable theme-related plugins. They are still active. So it is not caused by theme-related plugins or WoodMart itself.
Next time when you need to update the plugins, contact us and we will try this ourselves.

Currently there are updates for plugins that come with the theme, you can update to see if there are any problems. I do not enable any plugins other than the ones that come with the theme and when there are updates I will let you update yourself so that if there are problems you can grasp the situation.

By the way, in the product section I can’t center the ‘image caption’ content and on mobile the image and caption are zoomed in many times

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