Website Is Too Slow + Coupon Code Errors
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Hello,
We are trying to make the website faster, but it loads too slowly, plus on mobile it takes like 10-15 seconds.
According to the speed vitals, our website has a C grade for desktop and an E grade for mobile, which is very bad.
Also, we created a coupon code via WooCommerce, but when I try it system says “Please enter a gift card code that follows the format XXXX-XXXX-XXXX-XXXX, where X can be any letter or number.”
WooCommerce created this code: 65pv45z2
Can you help us fix these issues?
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Hello,
May I disable the 3rd party plugins and enable the parent theme for testing?
I await your response.
Kind Regards
Hello,
Yes, you can disable 3rd party plugins and enable the parent theme for testing, but please ensure that none of the site’s design elements or data are altered, corrupted, or lost during this process.
Best regards,
In this case, it would be better to create a staging site so I can make tests there. Or at least create a backup.
I await your response.
Kind Regards
Hello,
Which will be better to do? Make a backup, deactivate all 3rd party plugins, and use the main theme?
Or shall we just deactivate unnecessary 3rd plugins without changing the theme?
Best regards,
Hello,
You can just deactivate 3rd plugins. Disable all plugins except these ones:
Elementor
Woodmart Core
WooCommerce
Then activate the plugins one by one, checking the issue to detect which one causes the problem.
Kind Regards
Hello,
We have been able to boost the speed by disabling the third plugin one by one and making some adjustments, but a new issue has arisen. As you can see in the screenshot, there is no icon in the section for my accounts, and it now says “Login & Sign in”.
Furthermore, we are still trying to figure out why the coupon codes are not functioning. Could you resolve these problems and help us with the speed issues for computer & mobile please?
Best regards,
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Hello,
1. On my end, the icon works well, here is a screenshot – https://take.ms/IXISO . Try to clear the browser cache and then recheck the issue.
2. As for the coupon code, could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Also, to investigate the speed issues, may I disable 3rd party plugins and enable the parent/default theme for testing?
Looking forward to collaborating with you!
Kind Regards
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