Website Layout Suddenly Changed
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Hi, yesterday our client noticed that the website suddenly changed it’s layout, the header menu has switched to Woodmart which is very wrong and the sections are messy! We have already applied new patchers, updated woodmart core, cleared cache using Breeze plugin and we have also purged the cache on server level but the issue is still there. As a last resort, we have rolled back to Friday but the issue is still there. I have attached screenshots of issue. We need to resolve this ASAP as it makes us look unprofessional showing an unrelated Logo instead of the clients logo! We checked other websites which we used Woodmart theme and only this website has this issue. Your fast response is highly appreciated!
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Hello,
Now I have checked your site and it is showing fine.
See Screenshot for clarification: https://postimg.cc/Wd9h3qq3
Check back your site and check the issue. If you have any questions, feel free to contact us.
Best Regards,
Because you took so much time to reply to us. We have more than 10 licenses with woodmart and couldn’t get fast support. We had to hire a full stack developer to fix the issue. Thank you but no thank you.
Hello,
First of all, I sincerely apologize for the delay in our response — this was due to the weekend.
We truly value your continued support and the trust you’ve placed in us with your multiple WoodMart licenses. I completely understand your frustration, and I’m glad to hear the issue has been resolved on your end. We’ll make sure to improve our response times moving forward.
Best Regards,
.
