Website Loading and Page Not Found Issue

Yesterday, I shared a video regarding the backend speed, but I didn’t receive any response from you. I’m sending two videos again (Mobile and Desktop). The client is editing the gallery images, but the thumbnails are not showing in admin area
https://alshdubai.com/alsh-kids/

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Hello,

Sorry for the delay.

The developer’s team checked the site on the default and find those errors – https://monosnap.com/file/0dh9G5UoWn1JqZj6KGKOyS3lnMRfbr

Elementor will not work correctly until you solve these mistakes.

Kind Regards

Thank you for your reply. The screenshot you sent contains multiple errors. You mentioned that we need to fix these, as they may have occurred because of us. If we already know how to handle development and fix such bugs, then why would we purchase a readymade theme?

However, I want to clarify that we only installed your demo theme you can mathch with your KIDS version, added our products, change some text, replaced images, and modified the logo and colors in the theme settings. These are not errors caused by us; they are predefined issues in the theme. Therefore, please fix them so that this issue can be resolved.

Hello,

As you can see in the above screenshot – https://monosnap.com/file/0dh9G5UoWn1JqZj6KGKOyS3lnMRfbr these errors are related to the Elementor itself therefore I suggest you contact their support team for further solutions.

let me know the result.

Kind Regards

Elementor is a third-party plugin. However, I found it included with your theme (Not Premiume Version); I didn’t install it separately. So, you will need to fix this error; it’s not my responsibility to contact their support team. What’s the point of purchasing the theme if I have to deal with support myself at this stage? I purchased the theme just a few days ago. It’s not like this error arose due to a new update, and you say that it’s been a long time since I purchased the theme. Please resolve this

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