Website not loading properly

Hi I wanted to bring this concern to your kind notice that the way I’ve updated and made my website is not showing the browser when i actually load it ok so I’m attaching the screenshots for your reference and Easy understanding.

The Header & Footer of the Actual Website I Made and how I wanted it to be:- https://ibb.co/dp8xk3W (Header),
https://ibb.co/VSt5GZf (Footer)

And this is the page I see when i load the Website from any computer or any system:- https://ibb.co/Ybktd1z (Header), https://ibb.co/f0Wtc7F (Footer)

Please look into it and Solve it ASAP!

Hi its been 2 days and I got no reply by your side?

Hi I can’t see my Header:- https://ibb.co/XsQZbMG
This is how i saved it and want it to be through my wordpress panel:- https://ibb.co/Kx6cR2Z

Hello,

We sincerely apologize for the delay.

To assist you better, we kindly request you to disable all plugins that are not related to our theme and provide us with your admin access. Once you grant us access, we will promptly investigate the issue and determine the cause. Please ensure that you retain only the following essential plugins required for our theme:

WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance for your cooperation.

NO! Please do not disable any of the Plugin that I have activated, they are of my pretty important use.
This problem is not caused to due to any plugin sir, I can share my admin credentials once you confirm that you will not disable any plugin!

I am only having 1 issue that I Can’t see my HEADER on the HOME PAGE!:- https://ibb.co/XsQZbMG
But this is how I made it:- https://ibb.co/Kx6cR2Z

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Providing you with the Credentials of my site, kindly look over it and check the relevant solution

Hello,

Make sure that you have disabled the “Mobile DOM optimization (experimental)” option in Theme Settings -> Performance -> Other.

https://prnt.sc/wxB58TlxdW1D

Then clear the cache and recheck the issue.

Kind Regards

It was Turned on, I have disabled it now.

Still Can’t see the Header: https://ibb.co/XsQZbMG
But this is how I made it:- https://ibb.co/Kx6cR2Z

Please take this issue on a Priority basis as it’s been 5 days and is unresolved!

Hello,

Please, disable all external plugins temporarily so we can check this again.

Kind Regards

Ok go ahead and do that

As we can see, the cache plugin is still enabled and it might cause this problem. Please, disable it temporarily.

Please TEMPORARILY DISABLE the plugin you want

Hey well I just cleared the Cache

The website is working fine now, the only thing is it is loading very Slowly . Is there any way through which I can make my website load faster

We asked to disable cache completely. Not simply clearing it. Please, disable the cache and test how it works without it.

Kind Regards

I’ve already shared the admin credentials with you. Can you please do It on my behalf please?

Hello,

We can’t do this because we are not familiar with this cache plugin. Please, disable it temporarily and test how your website works.

Kind Regards

Ok I’m not sure which exact plugin are you talking about so can you please share the screenshot of the Exact plugin so that I can do that

We mean the plugin that adds this page to your menu https://gyazo.com/049fec995d9a1c298241a630d6247a7a

Kind Regards

Ohh okay got you now! Done:- https://ibb.co/9VZ1TrP

Umm it just worsen my website

As we can see, cache plugin is still enabled.

Yes I enabled it again as i said that after disabling it my website just got worse

Its been 2 days and go no revert by your side

Hello,

The issue you contacted us about is caused by some of the installed plugins. Most likely, it is because of the cache. That is why we ask you to disable them to test how it works without plugins. Your website should work without any issues when the cache is turned off. Please, disable it temporarily so we can check this.

Kind Regards

[Author]

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