website showing mobile version on desktop view – TOP URGENT

Hi, my website suddenly showing mobile version on desktop view and all elements seems to be broken. i also tried installing the latest woocommerce version but it broke my site saying that the theme is not compatible with the latest version of woocommerce

Hello,

Can you please share the Cpanel login details of your site so I will check and give you the possible solution. I have to deactivate the theme from the Cpanel.

Best Regards.

Hi Aizaz,

website is on cloudways

Hi, aizaz, i was able to bring the site back online to check the orders but the issue is still there ( showing mobile version on desktop view)

i just followed by uncommenting the file as per below issue
wp-content/themes/woodmart/inc/integrations/woocommerce/modules/out-of-stock-manager/class-main.php
https://xtemos.com/forums/topic/website-down-after-critical-error-in-woodmart/

Hello,

I have checked your site and it is working fine now.
See Screenshot for clarification:
https://ibb.co/syQsbWj

Best Regards

Hi Aizaz,

yes thank you. it is working after i have edited the file that was mentioned above. also i have rolled back the woocommerce plugin to an older version. will there be a fix for this?

thanks

Hello,

You’re welcome! I’m glad the site is working smoothly now. Just to confirm, the Woodmart theme is compatible with the latest WooCommerce version (9.3.3). If you have any issues after updating, feel free to reach out—we’re here to help!

Best Regards

Noted, can i roll back the code i have commented on the top?
wp-content/themes/woodmart/inc/integrations/woocommerce/modules/out-of-stock-manager/class-main.php

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

Sure, will check and let you know.

thanks

Hello,

You’re very welcome! Just let me know if you need any further assistance.

Best Regards

[Author]

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