Home Forums WoodMart support forum Weird blocks automatically getting added

Weird blocks automatically getting added

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #483070

    techiebraj
    Participant

    Hi,

    For the last week, I see weird behaviour in your theme settings, e.g.

    In theme settings like, Before “Add to cart button”, After “Add to cart button”, My Account Registration/Login text, some text or blocks is automatically getting added. I tried to remove it many times, but it got generated again.

    E.g. On my account page, the issue happened again, check https://corporatespec.com/my-account/ registration section, you will find a black-white space there. If you see in the backend, it shows like this, https://prnt.sc/dN8Bbq1BjLTU

    Whats happening?

    Thanks!

    #483220

    Hello,

    Please share the wp login details of your site i will check and give you a possible solution.

    Best Regards.

    #483354

    techiebraj
    Participant

    HI,

    Login attached, make sure this is a production site so please handle it with care 🙂

    Thanks!

    #483437

    Hello,

    Check back your site after completely clearing the browser cache.

    Best Regards.

    #483508

    techiebraj
    Participant

    Hi,

    I think you didn’t find the root cause of this issue; you just removed the block from the MY ACCOUNT WoodMart page. Three days ago the issue was happening with a single product before & after the cart button:-

    Product page: https://prnt.sc/KTw3ujC4tkXi
    Again these blocks got added in before and after add to cart WoodMart text block; see https://prnt.sc/DFiq3C9g3kyp

    Please check why this is getting added automatically by WoodMart?

    Thanks!

    • This reply was modified 1 year, 4 months ago by techiebraj.
    #483666

    Hello,

    This is the Iframe Section that is added automatically in your site. Some plugins or customizations might be automatically adding iframes to display additional content or perform certain actions after the “Add to Cart” button is clicked.Now i have removed the sections on your site.

    Best Regards.

    #483667

    techiebraj
    Participant

    Hi,

    The problem is, it’s getting added again sometime after removal. Also, it’s getting added through WoodMart Theme, so I don’t think any other plugin or customization knows where is the setting of ADD TO CART or MY ACCOUNT in the WoodMart theme. I believe this can only be done by WoodMart or related plugins. Please take a deep look into this 🙂

    Thanks!

    #483792

    Hello,

    Please deactivate all the plugins except these ones:
    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
    In case, the problem remains, even after all the plugins are deactivated and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)