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Weird empty border box on Contact Form 7 and backend builder loading freeze

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  • #720066

    alyssaguo826
    Participant

    Hi WoodMart Support Team,

    I am using the WoodMart theme with WPBakery Page Builder and Contact Form 7. After managing my Contact Us page, I encountered two very frustrating issues that I need your urgent help with:

    Issue 1: Weird Empty Border Box on Contact Form 7
    On my frontend contact us page, there is a suspicious, empty, slim rectangular white/gray border box automatically rendering right ABOVE the “Your Name” field at the very top of the form.
    – My Contact Form 7 markup is 100% clean without any loose labels or empty inputs.
    – I tried applying custom CSS targeting .wpcf7-response-output and .wpcf7 container wrappers to hide it, but the empty border container persists stubbornly even in Chrome Incognito mode. It looks like a theme-specific form styling container pollution or pseudo-element wrapper glitch.

    Issue 2: WPBakery Frontend Editor Graphical Interface Freeze
    When I try to edit pages using the “Edit with WPBakery Page Builder” (Frontend Editor), the layout breaks completely. The top blue control bar loads fine, but the lower main content area renders as a massive solid gray block, hiding the real text blocks underneath. I can only see the elements by manually dragging the tiny vertical scrollbar on the far right.

    Please provide the exact custom CSS to completely hide/eliminate that redundant empty top border container from the form, and let me know how to fix the backend builder rendering freeze.

    Thank you!

    #720067

    alyssaguo826
    Participant

    Please check the attached screenshots for reference

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    #720118

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. Please add the following code to Theme Settings > Custom CSS > Global:

    .wpcf7 .hidden-fields-container {
    display: none !important;
    } 

    02. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)