Weird menu img issue

Hello,
I have a weird bug that has happened to me after copying one of the previous shops and creating a new one out of the copy (it has always worked flawlessly – up until this one – it’s like 8th shop)
The problem is: the menu’s photos don’t load – even though all of the product categories have photos attached to them. (Products -> Categories)
I have tried everything already and nothing works.
The other thing that I’ve discovered is that I’m unable to change the menu’s appearance at all – changing it to a “navigation” for example doesn’t work as well. Basically, nothing works, except for changing the menu to a different one (with the same issue).
On all the other shops (that are a perfect copy of this one, with the same settings) photos load just fine every time and I can change the looks of it for example from “grid” to “navigation” (Woodmart -> custom HTML block -> “main menu kategorie”)
I’m sending you the login credentials.
Could you please look into it?
Regards

Attachments:

You must be logged in to view attached files.

Hello,

Navigate to Products > Categories, and check that each category has the appropriate image uploaded.

Re-save the menu structure under Appearance > Menus to ensure the changes are applied correctly.

Clear your website cache and browser cache to confirm the issue.

When copying shops, ensure all dependencies (media files, category images, and settings) are transferred properly. Use plugins like Duplicator or All-in-One WP Migration for a complete migration.

Best Regards

Hello,
Yes – all categories have had fresh photos uploaded for each one.
I’ve tried to save menu structure a few times already.
Not only images don’t show up, but also the menu doesn’t react on anything. Even deleting the “menu kategorie” HTML block doesn’t change the looks of the menu on the frontend. (in the place shown in the photo)
Basically, nothing works except for a complete change of “main menu”, which didn’t help as well – nothing works on the new menu as well.
Cache and CDN cache cleared a few times. It’s been 3 days with this issue.
I’m using WP vivid migration pro and it has always worked flawlessly – with no issues.
This is not the first time of doing a copy and I’m doing everything accordingly. No way I’ve made any mistake as it’s all repeatable for like 8th time.
Please have a look into it yourself… Maybe I’m missing something?

Attachments:

You must be logged in to view attached files.

Hello,

Your login details are not working. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the valid WP admin login details of your site so I will check and give you a possible solution.

Best Regards

Tried deactivating the plugins. Nothing changed.
Sending you new login credentials
Please try logging in.

Hello,

Give me the site access as an administrative role so I can check and give you a possible solution.

Best Regards

Hello,
It is an admin role account.
Do you need the main account’s profile?

Attachments:

You must be logged in to view attached files.

Hello,

Yes, I need an administrative role account with full access to all settings to check and provide a solution thoroughly.

Best Regards

Ok. Sending you the main account then.

Hello,

To replicate the functionality seen on the other site with images under the “Offer” menu, you are currently utilizing sub-menu items configured through Appearance > Menu. To achieve a similar design with images, consider creating a Mega Menu for this.

Please check this Theme Mega Menu dropdown https://xtemos.com/docs-topic/create-mega-menu/

Best Regards

I understand, yet why should I make it different way than on the other shop? It is the same structure – it should work without any problems. It has worked that way on all of the shops I have created.

I have fixed the issue.
Please close this topic.

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

[Author]

Posts