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Weird problem with automatically generated product tags

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  • #315835

    momeni
    Participant

    I don’t know why this is happening but I have 2 sites with woodmart theme and both have same issue.
    Since I’m using woodmart, my products have been taging with automatically generated strrings of product feature!
    I mean if a product has a,b,c features it also has a tag which is abc.
    No matter how many time i erase this unwanted tags, they will come back after updating the product.
    would you please help me?

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    #315851

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #315854

    momeni
    Participant

    Actually both websites are working and have users so it’s not possible to change theme. but before woodmart, the theme was Betheme and there wasn’t any problem so I guess it could be related to the theme

    #315865

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
    Anyway, we have to be able to test how it works with the default theme and without any of the plugins activated.

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)