When clicking product gallery, the image doesn’t show

When you click on the image to see the gallery bigger, the images doesn’t show

Trying with Edge https://prnt.sc/Ex9pn9wqgRDT

Hello,

Okay, I see. May I disable 3rd party plugins and enable the parent theme for testing?

Looking forward to collaborating with you!

Kind Regards

Hello I did that for you. I disabled all plugins except:
– woodmart core
– elementor
– elementor pro
– woocommerce

And the issue persists 🙁

I enable the plugins and the theme child again because we need to keep working, if you need to disable plugins again you can do it, but the issue persists anyway.

Hello,

When I disabled all 3rd party plugins and enabled the default theme, the product page showed a critical error – https://take.ms/88akk . Please clarify how you checked the issue without 3rd party plugins and at the same time without critical error from WP.

I await your response.

Kind Regards

We have customizations in the folder of “mu-plugins” and they need to be disabled too.

I disabled them for you. No critical error now.

I also disabled plugins and I put the main theme.

plugins: https://prnt.sc/rNsb7IhXGHQz
theme: https://prnt.sc/nN002p0uzdHz
issue with gallery persists: https://prnt.sc/WoIMwIoXh6_p

Thanks.

Hello,

We have checked that issue on the default theme and we see that the same issue persists there – https://monosnap.com/file/3EUoGhvk9nGG9hFHJfadbm5wamJc3h

Looking at more this problem we see that the pictures for the product we were checking in WP Media are displayed as a file – https://monosnap.com/file/lo8Djcwd3jKPr28r9GpbdaZe2rzY6F and not as an image with its dimensions – https://monosnap.com/file/5etnz99g9vOA8fxpDRXVJSN0vtCO1G , due to this the gallery is not working.

Kind Regards

Ok… thanks for having a look at it

Hello,

In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

[Author]

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