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When customer is placing order on Cash on delivery it take to much time to get confirmation
- This topic has 15 replies, 3 voices, and was last updated 3 years, 11 months ago by Artem Temos.
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December 1, 2020 at 2:59 pm #246579
Sidharth gargParticipantwhen customer is placing order on Cash on delivery it take to much time to get confirmation
December 1, 2020 at 3:23 pm #246597
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
December 1, 2020 at 3:32 pm #246598
Sidharth gargParticipantthis issue not occur in other theme but occur in wood mart :- this product not able to add in cart
the confirmation of order taking time also occur in other theme do you have any solution for this
December 1, 2020 at 10:56 pm #246614
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
December 21, 2020 at 3:35 pm #252828
Sidharth gargParticipantWhen customer try to place order on Cash on delivery it is taking lot of time to proceed the order
And for product having variations product show error for reference its in attachment in it
i tried a lot to solve this problem but unable to that
even use default wordpress theme on default theme this problem is not coming the variation product working well and smoothly but on woodmart its not working properlylogin details in private content
December 21, 2020 at 4:00 pm #252832
JohnParticipantAdd this to functions.php child theme.
///Defer email
add_filter( ‘woocommerce_defer_transactional_emails’, ‘__return_true’ );December 21, 2020 at 4:10 pm #252834
Sidharth gargParticipantHi!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Woodmart.
First, visit your website (https://www.sparepartstore.in/) and check for any visible issues. Next, visit the page where the error was caught (https://www.sparepartstore.in/wp-login.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.6
Current theme: Woodmart (version 5.3.6)
Current plugin: (version )
PHP version 7.3.12Error Details
=============
An error of type E_ERROR was caused in line 73 of the file /var/www/wp-content/themes/woodmart/functions.php. Error message: Uncaught Error: Class ‘WOODMART_Theme’ not found in /var/www/wp-content/themes/woodmart/functions.php:73
Stack trace:
#0 /var/www/wp-settings.php(525): include()
#1 /var/www/wp-config.php(95): require_once(‘/var/www/wp-set…’)
#2 /var/www/wp-load.php(37): require_once(‘/var/www/wp-con…’)
#3 /var/www/wp-login.php(12): require(‘/var/www/wp-loa…’)
#4 {main}
thrownDecember 22, 2020 at 7:29 am #252972
Artem TemosKeymasterWe are not able to enter your admin dashboard with this password https://gyazo.com/d83746281dceec81972327513ad4fbd3
Please, disable ALL external plugins and switch to the parent theme.December 22, 2020 at 8:43 am #252988
Sidharth gargParticipantfind new login credentials here
December 22, 2020 at 11:13 am #253001
Artem TemosKeymasterPlease, deactivate all external plugins that are not related to our theme.
December 22, 2020 at 1:22 pm #253094
Sidharth gargParticipantwhich plugin is causing this problem ?
December 22, 2020 at 1:50 pm #253110
Artem TemosKeymasterHave you tested how it works when all plugins are turned off?
December 22, 2020 at 1:54 pm #253113
Sidharth gargParticipanti tested on other theme with all the plugin activated it work fine in that
this product is one of the most selling product on our site please try to resolve this as soon as possibleDecember 22, 2020 at 3:08 pm #253128
Artem TemosKeymasterPlease, disable all external plugins as we asked you initially. It will take a few minutes for us to test this. We will also test how it works with other themes.
February 17, 2021 at 4:28 am #267182
Sidharth gargParticipantHello
February 17, 2021 at 7:16 am #267208
Artem TemosKeymasterHello,
We are still waiting for your reply. Have you resolved the issue already?
Kind Regards
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