Home Forums WoodMart support forum When customer is placing order on Cash on delivery it take to much time to get confirmation

When customer is placing order on Cash on delivery it take to much time to get confirmation

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #246579

    Sidharth garg
    Participant

    when customer is placing order on Cash on delivery it take to much time to get confirmation

    #246597

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #246598

    Sidharth garg
    Participant

    this issue not occur in other theme but occur in wood mart :- this product not able to add in cart

    the confirmation of order taking time also occur in other theme do you have any solution for this

    #246614

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #252828

    Sidharth garg
    Participant

    When customer try to place order on Cash on delivery it is taking lot of time to proceed the order

    And for product having variations product show error for reference its in attachment in it
    i tried a lot to solve this problem but unable to that
    even use default wordpress theme on default theme this problem is not coming the variation product working well and smoothly but on woodmart its not working properly

    login details in private content

    #252832

    John
    Participant

    Add this to functions.php child theme.
    ///Defer email
    add_filter( ‘woocommerce_defer_transactional_emails’, ‘__return_true’ );

    #252834

    Sidharth garg
    Participant

    Hi!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Woodmart.

    First, visit your website (https://www.sparepartstore.in/) and check for any visible issues. Next, visit the page where the error was caught (https://www.sparepartstore.in/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.sparepartstore.in/wp-login.php?action=enter_recovery_mode&rm_token=l6QCsyb0AB9CylMInRnZCi&rm_key=9UJJydMtrmQ6Ds5On4oBcc

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: Woodmart (version 5.3.6)
    Current plugin: (version )
    PHP version 7.3.12

    Error Details
    =============
    An error of type E_ERROR was caused in line 73 of the file /var/www/wp-content/themes/woodmart/functions.php. Error message: Uncaught Error: Class ‘WOODMART_Theme’ not found in /var/www/wp-content/themes/woodmart/functions.php:73
    Stack trace:
    #0 /var/www/wp-settings.php(525): include()
    #1 /var/www/wp-config.php(95): require_once(‘/var/www/wp-set…’)
    #2 /var/www/wp-load.php(37): require_once(‘/var/www/wp-con…’)
    #3 /var/www/wp-login.php(12): require(‘/var/www/wp-loa…’)
    #4 {main}
    thrown

    #252972

    Artem Temos
    Keymaster

    We are not able to enter your admin dashboard with this password https://gyazo.com/d83746281dceec81972327513ad4fbd3
    Please, disable ALL external plugins and switch to the parent theme.

    #252988

    Sidharth garg
    Participant

    find new login credentials here

    #253001

    Artem Temos
    Keymaster

    Please, deactivate all external plugins that are not related to our theme.

    #253094

    Sidharth garg
    Participant

    which plugin is causing this problem ?

    #253110

    Artem Temos
    Keymaster

    Have you tested how it works when all plugins are turned off?

    #253113

    Sidharth garg
    Participant

    i tested on other theme with all the plugin activated it work fine in that
    this product is one of the most selling product on our site please try to resolve this as soon as possible

    #253128

    Artem Temos
    Keymaster

    Please, disable all external plugins as we asked you initially. It will take a few minutes for us to test this. We will also test how it works with other themes.

    #267182

    Sidharth garg
    Participant

    Hello

    #267208

    Artem Temos
    Keymaster

    Hello,

    We are still waiting for your reply. Have you resolved the issue already?

    Kind Regards

Viewing 16 posts - 1 through 16 (of 16 total)