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Home / Forums / WoodMart support forum / When I try to log in with wrong information.

Home › Forums › WoodMart support forum › When I try to log in with wrong information.

When I try to log in with wrong information.

  • This topic has 9 replies, 2 voices, and was last updated 1 year, 3 months ago by Hung Pham.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • January 22, 2024 at 10:43 am #532042

    orangeblossomksa
    Participant

    Hello,

    When I type the email and password incorrectly when I try to log in, they do not appear to be an error. the page refreshes and does not determine where the error is.
    Please help with this problem.

    Best Regards

    January 22, 2024 at 6:56 pm #532356

    Hung Pham
    Keymaster

    Hi orangeblossomksa.,

    Thanks for reaching to us and appreciate your patience.

    To assist you in the best possible manner, I kindly ask that you please include a screenshot that illustrates, and provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    January 23, 2024 at 9:55 am #532496

    orangeblossomksa
    Participant

    Hello,

    1: Writing the correct email with the wrong password. https://snipboard.io/BmY43z.jpg
    2: Loading. https://snipboard.io/FiLkvb.jpg
    3: The page is just refresh, no login was done and no results were given. https://snipboard.io/2apvsR.jpg

    Same results on my account page: https://orangeblossomstore.com/my-account/?action=login

    Best regards

    • This reply was modified 1 year, 3 months ago by orangeblossomksa.
    January 23, 2024 at 7:45 pm #532823

    Hung Pham
    Keymaster

    Hi orangeblossomksa.,

    Thanks for details.

    I can’t access the dashboard, a wheel that turns endlessly. Please double check to see it works on your side.

    Regards,

    January 25, 2024 at 9:19 pm #533702

    orangeblossomksa
    Participant

    Hi Hung Pham,

    I’m sorry this happened with you, you can log in from incognito browser.

    Best regards,

    January 26, 2024 at 4:49 pm #533914

    Hung Pham
    Keymaster

    Hi orangeblossomksa.,

    You hide the notice https://prnt.sc/5XkoP5HxjG8S

    Please navigate to Theme Settings > Custom CSS and remove that code and check again.

    Regards,

    January 27, 2024 at 1:21 pm #534086

    orangeblossomksa
    Participant

    Hi Hung Pham,

    Oh, Yes. I succeeded. https://prnt.sc/xOp9fZixL-FE

    But the reason for writing this matter is that this message is annoying and is always repeated twice and on many pages. Check it https://prnt.sc/f-gWPoLWty-h

    Best regards,

    January 28, 2024 at 8:31 am #534236

    Hung Pham
    Keymaster

    Hi orangeblossomksa,

    You can try below Custom CSS

    .woocommerce-page .woocommerce-notices-wrapper:nth-of-type(1){
    	display: none;
    }

    Regards,

    January 28, 2024 at 10:20 am #534247

    orangeblossomksa
    Participant

    Hi Hung Pham,

    It worked.
    Thank you very much for your support.

    You can close the topic.

    Best Regards.

    January 28, 2024 at 10:32 am #534251

    Hung Pham
    Keymaster

    Hi orangeblossomksa,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

  • Author
    Posts

Tagged: error, log in, log in with wrong information, wrong information

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