White label doesn’t work

Hello,

Can you help me please ?

White label doesn’t work…

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Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

I deactivate all plugins except the ones you send me.

The problem is still here.

I send you admin access in private content.

Please help me to find a solution.

Hello,

I have checked the settings and see that the configuration has been applied. The only issue is the image shift. In order to get rid of it, please upload the theme screen with this title into the core folder of the site: screenshot.png

If you have any questions please feel free to contact us.

Best Regards

Hello,

So sorry for my late reply.

I would like to hide the template name, how i can do this ?

Thanks !

Hello,

Please provide the screen where you see the template name and want to hide it? Please include the page URL.

Best Regards

Hello,
Find attached the screen when i see the template name.

Can you help me to remove it please ?

The page link in private content : https://www.baptisteurhe.fr/

Thanks

Hello,

Do you mean the logo? You can change the logo in the Dashboard > WoodMart > Header builder.

You need to edit the Logo element: https://xtemos.com/docs-topic/how-to-add-and-edit-builder-elements/

If you have any questions please feel free to contact us.

Best Regards

Hello,

No, i would like to hide the theme name and child theme name please. Like a real white label…

Can you help me please ?

Thanks

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Hello,

Sorry for the delay.

You need to rename the folder before uploading and you will need to do it every time before updating.

If you have any questions please feel free to contact us.

Best Regards

Hello,

Ok nice thanks !

You are welcome! We are here to help.

Wish you a wonderful day!

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