White rectangle footer issue

This topic has 9 replies, 2 voices, and was last updated 1 year, 11 months ago by Aizaz Imtiaz Awan.

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February 20, 2023 at 11:15 am #444577

webmore
Participant

Hello, currently I do check my website got a white box in the footer. Also, I tried hiding the mobile footer, but it still seems to display. Can you help me to check it from your end? Please do refer as the screenshot below.

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February 20, 2023 at 4:54 pm #444717

Aizaz Imtiaz Awan
Keymaster

Hello,

First of all please update the new version of theme “WOODMART WORDPRESS NEW: 7.1.3 RELEASED” activate and update the all required plugins on your site: https://ibb.co/XkFnqJw

Best Regards.

February 20, 2023 at 6:27 pm #444757

webmore
Participant

Already update to the latest version please do verify from your end.

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February 21, 2023 at 10:31 am #444925

Aizaz Imtiaz Awan
Keymaster

Hello,

We have checked your Site, The WoodMart Core plugin wasn’t updated to the latest version on your Site which is 1.0.36. So, we did that.

After that we checked the mentioned concerns on your Site, things were appearing fine by then. Please check back your Site after completely clearing the browser and server cache.

Best Regards.

February 21, 2023 at 12:27 pm #444964

webmore
Participant

Still got the white issue. Please refer to the screenshot below.

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February 21, 2023 at 4:51 pm #445113

Aizaz Imtiaz Awan
Keymaster

Hello,

We have visited your Site in real time Mobile view and we are still unable to see those white blocks: https://snipboard.io/2NJjV6.jpg

So, unfortunately we are unable to reproduce the issue at our end. Please check back your Site after completely clearing the browser and server cache.

Best Regards

February 21, 2023 at 5:02 pm #445124

webmore
Participant

https://dsabroso.com.my/product/dsb-0004/

Please go to this link & check the footer for this product.

February 22, 2023 at 10:08 am #445285
Aizaz Imtiaz Awan
Keymaster
Hello,

There was some “pswp” class being generated there for those white boxes on the Product page Footer that you mentioned. So, we applied the following Custom CSS on your Site to hide them:
```
.pswp {
    display: none !important;
}
```
Please check back your Site after completely clearing the browser and server cache.

Best Regards.
February 23, 2023 at 5:12 am #445572

webmore
Participant

The website is working fine thanks!

February 23, 2023 at 9:07 am #445601

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

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Best Regards.
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