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White screen after activating Woodmart Core

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  • #494065

    yakartoev
    Participant

    Hi

    Couple of days ago website was working, but now there a just white screen on main page. When I disabling woodmart core plugin, the site is working, but if I disable all plugins and enable woodmart core plugin, the white screen appears.

    Why is that? How to fix that?

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    #494129

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Disable the child theme if you use it.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Best Regards.

    #494503

    yakartoev
    Participant

    The problem appears after enabling plugin Woodmart Core, if I disable it, the problem is gone

    #494504

    yakartoev
    Participant

    So problem causes Woodmart Core plugin, but as I understand this plugin is required for Woodmart template

    • This reply was modified 1 year, 3 months ago by yakartoev.
    #494506

    yakartoev
    Participant

    here is access

    • This reply was modified 1 year, 3 months ago by yakartoev.
    #494595

    Hello,

    Please upgrade the PHP version to 8.0 or greater and check the issue.
    I await your response.

    Best Regards.

    #494685

    yakartoev
    Participant

    That helped, thanks a lot!

    #494686

    yakartoev
    Participant

    Now I have an error above my SVG icons in header :'(
    Warning: Undefined array key “width” in /home/v/vitalife/wordpress_c8zv3/public_html/wp-content/themes/woodmart/inc/integrations/otf-regenerate-thumbnails.php on line 69

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    #494838

    Hello,

    Your issue has been resolved. Check back your site after completely clearing the browser cache
    Screenshot for clarification:
    https://ibb.co/84b04Vf

    Best Regards.

Viewing 9 posts - 1 through 9 (of 9 total)