White Screen after Update to Woodmart 5.3

This topic has 7 replies, 3 voices, and was last updated 4 years, 2 months ago by Artem Temos.

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November 5, 2020 at 4:14 pm #239151

V6Z9T1E5
Participant

White Screen after Update to Woodmart 5.3

…See the private Content…

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November 5, 2020 at 9:36 pm #239216

Elise Noromit
Member

Hello,

Please try to restore the site from the backup and provide admin and FTP access we shall help to update.

Best Regards

November 6, 2020 at 7:03 am #239289

V6Z9T1E5
Participant

Hello Elise,

all informations now in the private content…

November 6, 2020 at 7:23 am #239297

Artem Temos
Keymaster

Try to update the theme to the latest version 5.3.3 and disable all external plugins. Check how it works then.

November 6, 2020 at 8:00 am #239315

V6Z9T1E5
Participant

Hello,

thank you for the answer. The update to 5.3.2 is suggested in the backend. Not version 5.3.3. I downloaded version 5.3.3 from Envato. Should I now just install it over the installed version? Is that possible? Simply install via add theme?

Greetings…

November 6, 2020 at 8:13 am #239318

Artem Temos
Keymaster

Yes, you can simply reinstall it.

To see the latest version in your admin panel, go to Dashboard -> Updates and click on “Check again” button.

November 6, 2020 at 9:12 am #239338

V6Z9T1E5
Participant

Hello,
with version 5.3.3 everything seems to work again. I also installed the outstanding updates. No more white screen …

Thank you very much…

I’m happy…

Best Regards

November 6, 2020 at 10:10 am #239351

Artem Temos
Keymaster

Great, you are welcome!
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