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White Screen after Update to Woodmart 5.3

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 5, 2020 at 4:14 pm #239151

    V6Z9T1E5
    Participant

    White Screen after Update to Woodmart 5.3

    …See the private Content…

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    November 5, 2020 at 9:36 pm #239216

    Elise Noromit
    Member

    Hello,

    Please try to restore the site from the backup and provide admin and FTP access we shall help to update.

    Best Regards

    November 6, 2020 at 7:03 am #239289

    V6Z9T1E5
    Participant

    Hello Elise,

    all informations now in the private content…

    November 6, 2020 at 7:23 am #239297

    Artem Temos
    Keymaster

    Try to update the theme to the latest version 5.3.3 and disable all external plugins. Check how it works then.

    November 6, 2020 at 8:00 am #239315

    V6Z9T1E5
    Participant

    Hello,

    thank you for the answer. The update to 5.3.2 is suggested in the backend. Not version 5.3.3. I downloaded version 5.3.3 from Envato. Should I now just install it over the installed version? Is that possible? Simply install via add theme?

    Greetings…

    November 6, 2020 at 8:13 am #239318

    Artem Temos
    Keymaster

    Yes, you can simply reinstall it.

    To see the latest version in your admin panel, go to Dashboard -> Updates and click on “Check again” button.

    November 6, 2020 at 9:12 am #239338

    V6Z9T1E5
    Participant

    Hello,
    with version 5.3.3 everything seems to work again. I also installed the outstanding updates. No more white screen …

    Thank you very much…

    I’m happy…

    Best Regards

    November 6, 2020 at 10:10 am #239351

    Artem Temos
    Keymaster

    Great, you are welcome!

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Viewing 8 posts - 1 through 8 (of 8 total)

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