White screen, landing page

Landing page load take 60 sec +

Editing and viewing pages is fast but loading langing page on direct page visit is vey slow

We disabled theme and activated basic, issue is theme.

Disabled plugins except for recommended, no luck.

Hello,

Unfortunately, I cannot access: https://prnt.sc/gG1Mvmn_XxaD

Could you please check the access from your side?

Kind Regards

Hi,

Thank you for the support

login credentials coreected

cpanel invite

Hello,

Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

The c-panel is not required yet.

Looking forward to collaborating with you!

Kind Regards

hi,

Permission granted

Hello,

Thank you. Could you please disable the server cache for correct testing?

Looking forward to hearing back from you!

Kind Regards

Hi,

Serve caching disabled,

I narrowed down the issue to svgs. deleting all content with svgs makes the site run super fast.

Hello,

Seems that your server is not stable because on the default theme, we can see that site loads around 20s and It’s not normal for the default theme. On the default theme, the page should load around 1s.

https://prnt.sc/SElshwUz2JLd

So you need to check what is wrong with the server because it loads slowly on the backend too so it is not something caused by the theme.

Kind Regards

Hi,

thank you the support, load is normal again.

Issue was with forwarded dns which wasnt completed.

Thank you for the awesome support othrwise

Best regards

Hello,

You are welcome! In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

[Author]

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