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Why did the backend change Header builder, but the webpage didn’t change

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  • March 8, 2024 at 5:11 am #547198

    gongchanyuan
    Participant

    No matter what header I choose to use in the builder and no matter what edits I make and no matter how many times I purge the cache, nothing changes?

    March 8, 2024 at 10:26 am #547257

    Hung Pham
    Participant

    Hi gongchanyuan,

    Thanks for reaching to us.

    It looks like you are modifying Global header while you set Custom Header for page via Page Setting. Please edit page and set Custom header for this page to None and check again https://prnt.sc/DpiFGTyINCnN

    If it doesn’t help you, please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    P/s: We see you left a 1-star rating https://themeforest.net/ratings/3558518. We are very sorry that you faced any problems working with our theme. Please, understand that we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

    Regards,

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Viewing 2 posts - 1 through 2 (of 2 total)